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Maintain a positive work environment for all Cashiers. - Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish. - Creates a positive team atmosphere among Team Members. - Maintains records of staff periodic manner and operating costs. - Provides feedback and coaching to the Team regularly. - Understands building capability through Cross training - Treats all Team Members fairly, with respect. - Sets high standards for appropriate team behaviour on shift. - Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures. - Handle guest complaints in restaurants. - Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain - feedback from staff members. - Maintain budget and employee records, prepare payroll, and pay bills, or monitor book keeping records. - Check quality of deliveries of fresh food and baked goods. - Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items. - Arrange for maintenance and repair of equipment and other services. - Total receipts and balance against sales, deposit receipts, and lock facility at end of day. - Ensures new products are executed properly following roll-out. - Is capable of handling irate customers with a friendly/calm attitude. - Ensures product quality and great service. - Shows enthusiasm about guest within the restaurant. - Is flexible in dealing with changes/problems (e.g., being short staffed). - Has effectively forecasted restaurant needs. - Shifts priorities and goals as work demands change. - Priorities tasks effectively to ensure most important tasks are completed on time. - Delegates and follows-up effectively. - Taking Ownership of issues or tasks and also give detail update of the Head of Operation and the General Manager - Seeks, listens and responds to Guest feedback. - Coaches team on how to exceed Guest expectations. - Does not blame others; takes accountability for problems. - Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same. - Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks. - Proficiency in Point of sale (POS) software, inventory software, Restaurant guest satisfactory tracking software etc. - Assist in planning regular and special event Menu. - Any related task given by superior. **Job Types**: Full-time, Permanent Pay: RM4,500.00 - RM5,500.00 per month Schedule: - Day shift
