Payments Specialist

1 week ago


Kuala Lumpur, Malaysia TalentTag Asia Full time

**About the company**:
Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals.

**Responsibilities**:

- Handling and monitoring clients’ deposits and withdrawals, making sure they are carried out as per relevant regulations and guidelines
- Update the CRM and Platform systems with relevant information
- Liaise with Back Office Manager for any issues
- Handle any client requests/complaints and perform a timely investigation
- Assisting Onboarding/Support in replying to client queries
- Collaborate/Assist the Compliance and Risk Team regarding specific clients
- Conciliating with customers and service providers on payment issues via different channels
- Other ad-hoc duties as per management’s request

**Requirements**:

- Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage
- University / College Degree in Business / Economics / Finance or any relevant field
- Experience in a client facing position will be considered an advantage
- A team player with excellent communication skills
- Native or near native in Chinese and Fluent in verbal and written English (additional languages are an advantage)

**Job Type**: Permanent

Pay: Up to RM5,000.00 per month

Schedule:

- Night shift

Work Location: In person



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