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Front Office Assistant

2 weeks ago

Seri Kembangan, Malaysia MINES BEACH RESORT by Tamara Concierge Group Full time

**Job Overview**

The Front Office Assistant serves as the first point of contact for guests, ensuring a warm hospitality and efficient service throughout their stay. The role is responsible for guest check-in and check-out, handling inquiries and reservations, coordinating with other departments, and ensuring an exceptional guest experience in line with hotel standards.

**Key Responsibilities**

**Guest Services**
- Greet and welcome guests in a professional, friendly manner and warm hospitality
- Handle check-in and check-out procedures efficiently.
- Provide accurate information about hotel facilities, services, and local attractions.
- Address guest requests, inquiries, and complaints promptly and courteously.
- Assist with special guest requirements (VIPs, groups, events).

**Reservations & Front Desk Operations**
- Manage room reservations, modifications, and cancellations.
- Ensure proper documentation and data entry in the property management system (PMS).
- Handle billing, payments, and issuance of invoices and receipts.
- Maintain up-to-date guest records and ensure data confidentiality.

**Coordination & Communication**
- Liaise with Housekeeping, Maintenance, Sales and other departments to ensure guest satisfaction.
- Communicate special requests (e.g., early check-in, amenities, room preferences).
- Support Duty Managers and Supervisors in handling escalated guest issues.

**Administration & Compliance**
- Ensure compliance with hotel policies, procedures, and service standards.
- Maintain front desk cleanliness and organized workspace.
- Follow safety and security protocols, including verifying guest identities.
- Assist in preparing daily reports (occupancy, arrivals, departures, etc.).

**Qualifications & Skills**
- Minimum Diploma in Hospitality, Tourism Management or any other related disciplines **(Fresh Graduates are encouraged to apply)**:

- Previous experience in a Front Office or **Customer Service role** preferred.
- Proficient in **MS Office**or hotel PMS systems (e.g., Opera, Fidelio)
- Strong communication and interpersonal skills.
- Fluency in **English and Bahasa Malaysia**:

- Well-groomed, professional appearance, and positive attitude.
- Ability to work in shifts, including weekends and public holidays.

**Job Type**: Permanent

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person