Customer Service Executive

1 week ago

Johor Bahru, Malaysia Lemonfridge Studio Sdn Bhd Full time

**Customer Service**

Company Description
Lemonfridge Studio Sdn Bhd is an expansion from Lemonfridge Studio Pte Ltd, in Singapore.

**Job Summary**:
Role Description
- Assist clients in scheduling consultations with designers and ensure a smooth and efficient process throughout the design project.
- Identify and assess customers' needs, troubleshoot problems, and provide appropriate solutions or alternatives within established guidelines.
- Collaborate closely with interior designers to relay client requirements, project specifications, and design preferences accurately.
- Maintain a high level of product or service knowledge to effectively assist customers and address inquiries.
- Manage client expectations and provide regular updates on project progress, ensuring a high level of satisfaction throughout the design process.
- Escalate complex issues to the appropriate department or supervisor for resolution.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with other team members to ensure a seamless customer experience.
- Post-project, the Customer Service will follow up with clients to confirm satisfaction and clarify any necessary renovation rectification or adjustments needed
- Strive to meet or exceed customer satisfaction and service level goals.

**Qualifications**:

- 1+ years of experience as a customer service role
- Excellent communication and customer service skills
- Proficiency in written and spoken English & **Mandarin** (to liaise with mandarin-speaking clients).
- Strong multitasking skills and able to work in a fast-paced environment.
- Possesses strong interpersonal, communication, verbal, and written skills.
- Resistant to stress and capable of working under pressure.
- Able to start work immediately will be preferred.

Commencement
- Immediately (Advantageous)

We look forward to having you with us.

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Language**:

- Mandarin (required)

  • Customer Service

    1 week ago

    Johor Bahru, Malaysia Customer Connect Malaysia Coway Full time

    _**Engage with database customer.**_ - **Database provided everyday.**_ - **Responsible in terms of product & testimonial.**_ - **Communicate with customers about the service of product in call.**_ - **Providing information about products/services, and assisting with easy service issues.**_ **Job Types**: Full-time, Part-time, Fresh graduate, Student...

  • Customer Service Team Leader

    4 days ago

    Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

  • Customer Service Team Leader

    7 days ago

    Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

  • Customer Service Officer

    2 days ago

    Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

  • Customer Service Officer

    2 weeks ago

    Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities**: - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

  • Customer Service Intern

    2 weeks ago

    Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Customer Service Internship** **Responsibility** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for...

  • Customer Service Consultant

    4 days ago

    Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **_Responsibility_** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for all products are in...

  • Customer Service Executive

    1 week ago

    Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service- Job Description: - Proficiency in English Communication(Speak, Read, Write) - Handling all inbound calls pertaining to customer general...

  • Customer Service

    1 week ago

    Johor Bahru, Malaysia Nanmar Motor Service Sdn Bhd Full time

    As a Telephone Operator, you will be based in Nanmar Call Center, Johor Bahru (Johor Jaya) and will act as a liaison, provide services information and resolve any emerging problems that our customer. - Handling all inbound calls and other online platform pertaining to assist raising issue related to the company's services. - Exceeding company expectation in...

  • Customer Service Executive

    2 days ago

    Johor Bahru, Johor, Malaysia Arvion Services Full time 80,000 - 160,000 per year

    Job Overview: Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment. What will you do:Process...