Assistant Manager

2 weeks ago

Kuala Lumpur, Malaysia CINNAMON GROUP SDN. BHD. Full time

Coordinate daily Front of the House and Back of the House restaurant operations - Deliver superior service and maximize customer satisfaction - Respond efficiently and accurately to customer complaints - Assist the manager in organizing and supervising shifts - Monitor staff performance and provide feedback to improve productivity - Assist the manager to estimate future needs for goods, kitchen utensils and cleaning products - Ensure compliance with sanitation and safety regulations - Manage restaurant’s good image and suggest ways to improve it - Assist the manager to control operational costs and identify measures to cut waste - Promote the brand in the local community through word-of-mouth and restaurant events - Recommend ways to reach a broader audience (e.g. discounts and social media ads) - Assist the manager to accomplish restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures. - Together with the manager in training new and current employees on proper customer service practices - Implement policies and protocols that will maintain future restaurant operations along with the manager - Maximize bar profitability by ensuring portion control and monitoring accuracy of charges. - Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; and maintaining parking lot and walkways. - Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; and monitoring food presentation and service. - Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. - Any other lawful assignment given by the Superior or higher management from time to time.
At the Cinnamon Group, our mission is to pair elevated, immersive culinary experiences with personalised customer service. Our diverse lineup for premium restaurants and bars are defined by their divine offerings, bold flavours and culinary innovations, as well as front-of-house service with sincerity, humility and care. This dedication to quality has earned our restaurants notability across Malaysia and abroad, including awards and recognition, from Tatler Asia, the Michelin Guide, and most recently Asia's 50 Best Restaurants. Collectively, we are always working to revolutionize and strengthen the gastronomic community across Malaysia, and we expect to grow significantly in the coming years. We look forward to have talents to join and grow with us
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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