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Executive Client Management

3 weeks ago

Petaling Jaya, Malaysia DKSH Full time

**Location**:Petaling Jaya, MY, MY**Job Function**:Sales**Requisition Number**:139822**Description**:
**Job Summary**
Manage client accounts to ensure smooth client business integration and drive business growth of clients

**General Responsibilities**
- Support superior in managing day-to-day operating expenditure against operating budgets to ensure efficient usage of resources
- Execute and monitor promotion plans to achieve marketing goals
- Gather market and customer feedback on the current product range and new product introductions
- Communicate new developments regarding the clients' or competitors' products to the sales team
- Coordinate and communicate all planned activities to all operational departments and Business Units
- Liaise with client’s marketing team to coordinate promotional material deliveries
- Liaise and communicate with client’s marketing team to ensure all marketing activities been update accordingly to DKSH team.
- Coordination of sample/foc withdrawal from warehouse to pre-planned destination.
- Follow up on invoices, goods receiving and payment.
- Monitoring on stock balance, near expiry stocks clearance, high stock holding
- Proactively creates and maintains effective workflow and communications to accomplish the work of the product team which includes the handling of a variety of projects and tasks simultaneously
- Generation of monthly reports and progress reports on sales, promotion, distribution for monitoring & tracking:

- Daily sales tracking report - Weekly stock balance report
- Monthly Sales Analysis Report
- A&P tracking on daily basis, Exceedra claims matching
- Monthly Business Review deck preparation
- Ad hoc tracking (distribution, status of execution)
- Working closely with sales team on PPF for client’s approval (Exceedra process flow)
- Monitor, check supporting documents and match complete claim submission in Exceedra on daily basis
- Organizes and schedules meetings, including contacting participants, booking meeting rooms when required.
- Conduct monthly write off in CGL & follow up when necessary
- Conduct Business Review with client when required.
- Coordinate with different personnel from different department to meet the requirements of whole business operation

**Functional Skills and Knowledge**
- Minimum two to three years of sales or relevant experience in FMCG industry.
- Demonstrate strong understanding of clients' industry/business/products
- Demonstrate strong client management and communication skills Proven project management skills
- Strong analytical background and knowledge of statistical analysis methods
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Demonstrate fluency in English, both written and spoken
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in English, both written and spoken
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

**Education**
Diploma or certification in Business Administration, Marketing studies or relevant education background.
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