Customer Success Specialist

1 week ago

Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

**Overview of CSS Role**:

- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

**Responsibilities and Accountabilities**
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

**Requirements**:

- Must be able to speak, read and write in Mandarin
- Minimum 6 months customer service experience
- Open to fresh graduates
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.

**Salary**: RM2,800.00 - RM3,300.00 per month

**Benefits**:

- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Mandarin (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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