Customer Success Leader

4 days ago

Petaling Jaya, Malaysia NielsenIQ Full time

**Company Description**
In this Strategic Leadership Role, you will be responsible for Customer Success Consulting teams of the Consumer & Behavior Insight Practice Area in a few SEA countries reporting into the SA&I CBI Customer Success leader in the APAC region.

Key responsibilities encompass delivering with excellence, elevating consultative value, enabling cross & upselling and timely revenue recognition and driving high operational efficiency & profitable execution.

Preferred location of this role is Malaysia or Thailand
- Set and measure a high level of delivery standards driving client satisfaction
- Collaborate with respective Sales partners to deliver revenue growth
- Contribute to meet regional revenue targets by supporting repeat sales, ensuring timely deliverables and enabling cross & upselling
- Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
- Work with global commercial strategy team and CS leaders within the regional/global SA&I customer success team to develop and implement best delivery practices
- Key stakeholder in providing input into product and toolkit roadmap, representing regional needs for the practice area
- Foster a culture of continuous improvement and accountability to drive organizational efficiency
- Drive high level employee engagement and retention
- Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility

**Qualifications**
- Proven track record in Analytics Consultancy/ Market Research leadership roles
- Proven leader of high performing teams
- Good knowledge of NielsenIQ products, services and data preferred
- Bachelor's Degree required, Master’s preferred, or equivalent experience
- Strong sense of urgency and accountability to drive client outcomes
- Proven experience in leading a team, managing people, and developing talent
- Able to work collaboratively with internal & external teams
- Capable to maintain positive client relationships in complex situations & resolve client issues
- Strong logic, deductive reasoning, problem-solving, and critical thinking skills
- Skilled & polished communicator, including client presentations
- High say-do ratio
- Experience in driving organizational transformation is a plus

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion

  • Customer Success Specialist

    2 days ago

    Petaling Jaya, Malaysia amIT Global Solutions Pvt Ltd Full time

    **Title: Customer Success Specialist (Mandarin)** **Location: Petaling Jaya, Selangor, Malaysia** **Duration: Permanent** **Qualifications** - Good computer skills - Good multi-tasking skills - Good logical skills - **Fresh grad or SPM with 1 year customer service experience**: - Prior experience preferred with firms like CHR, CEVA Logistics, Maersk,...

  • Customer Success Manager

    2 weeks ago

    Petaling Jaya, Malaysia Infoblox Full time

    It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...

  • Customer Success Specialist

    1 week ago

    Petaling Jaya, Malaysia FastLane Group Full time

    A cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...

  • Customer Success Executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia FR8Labs Full time 30,000 - 60,000 per year

    Customer Success Executive (B2B SaaS) Location: Malaysia (Remote / Hybrid – Klang Valley preferred) Company: Fr8Labs Experience Level: 1–2 years in B2B / SaaS / Tech Customer Success or related roleAbout Fr8LabsFr8Labs builds smart, connected systems that power logistics and supply chain operations for businesses across Asia. Our platform helps freight...

  • Customer Success Manager

    4 days ago

    Petaling Jaya, Malaysia Secai Marche Sdn Bhd Full time

    **_Job Summary:_** Set up a customer success team for the company, and Manage the entire department is to responsible for ensuring customer satisfaction and expectations to achieve company sales goals. Working closely with internal teams to ensure the smooth and successful fulfillment of products and services by achieving sales targets and all KPIs with...

  • Customer Success Advocate

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full time 120,000 - 180,000 per year

    Description:Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfactionEstablish relationships as a trusted and strategic advisor to help ensure the continued value of our products and servicesDevelop and maintain customer-success strategies and best practices, as well as...

  • Customer Success Executive

    7 days ago

    Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Location: PJ33, PJ** **Industry: Media Intelligence** This role will be responsible for overseeing the process of customer retention within the business. Their duties include interacting with existing customers on a regular basis, helping customers and implementing high standard customer service to enhance customer satisfaction. They will work closely...

  • Customer Success Specialist

    2 days ago

    Petaling Jaya, Selangor, Malaysia BJAK Full time 40,000 - 60,000 per year

    Position OverviewWe are looking for a proactive and customer-focused Customer Success Specialist to join our team. In this role, you will be responsible for ensuring customers receive exceptional support, a seamless experience, and timely resolutions throughout their entire journey with us.You will engage directly with customers, understand their needs,...

  • Customer Success Associate

    2 days ago

    Petaling Jaya, Selangor, Malaysia ParkIt Malaysia Full time 40,000 - 60,000 per year

    Customer Success Associate**Job descriptionAbout Us**ParkIt is a digital platform in Malaysia that connects underutilized parking spaces with drivers primarily across the bustling Klang Valley area. Our goal is to make parking more accessible in our on-the-go society.We collaborate with building management, car park operators, individual unit owners, and *...

  • Customer Success Specialist

    2 days ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per year

    We are looking for a Customer Success Specialist to support our banking client in delivering excellent service experiences to customers. This role involves handling customer enquiries, resolving issues promptly, and ensuring a positive customer journey aligned with the bank's service standards.Key ResponsibilitiesRespond to customer enquiries via phone,...