Lead Specialist

2 weeks ago

Malaysia AIA Group Full time

Bring your career aspirations to life with AIATo manage and to ensure successful delivery of Privileged Account Management (PAM) operations. To ensure security compliancy, up-to-date and accurate inventory, solid operational processes in place, reporting and monitoring, etc.
**Roles and Responsibilities**:

- Responsible for monitoring, remediating, and reporting on PID issues and errors
- To act as technical support lead for PID Lifecycle Management
- To provide second-line administration and technical support to end users on various technical issues and problems relating to PID Lifecycle Management with focus on Privilege Access Management and PID Compliance Scan
- Act as backup for administrative tasks related to the IAM Privilege Access Management and PID Compliance Scan
- To provide technical/process advice and guidance to other operations and frontline team analysts in the effective use of systems, products and services available to them
- To respond to, documenting and resolving related incidents and escalation in timely manner
- To perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
- Update and maintain process documentation
- Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives.
- Ensure daily operations and system workflows follow global standards and security policies.
- Support IAM leaders to maintain and enhance IAM Privilege Access Management and PID Compliance Scan solution.
- Support various IAM projects to ensure smooth transition into operations.
- To deliver IAM services within the stipulated SLAs agreed with the businesses and relevant stakeholders.
**Job Requirements**:

- Diploma or Degree in Computer Science or related discipline.
- A minimum of 3 years' experience working in Privilege Access Management or Identify Access Management
- Must have experience in PAM tools
- Good to have experience in cloud (Azure, Ali or AWS)
- Experience in account and access management of various operation systems
- Experience in either of the following systems : WIN and Linux/Unix, MSSQL, MYSQL, Oracle, Sybase, AS400, VMWare ESXi, DB

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