Service Manager

5 days ago

Shah Alam, Malaysia Khind Malaysia Full time

The Service Manager is a senior leadership role responsible for overseeing and managing all aspects of a service-oriented department or business unit. This position is essential for ensuring the efficient delivery of high-quality customer service, operational excellence, and achieving business objectives. The Service Manager is responsible for leading and empowering the team, developing strategies, and maintaining a strong customer-centric focus to drive growth and success.

Roles and responsibilities:

- Provide strong leadership to the service team, including hiring, training, mentoring, and performance management. Foster a positive work environment that encourages collaboration, professional growth, and a focus on customer satisfaction.
- Oversee the day-to-day operations of the service department, ensuring efficiency, adherence to company policies, and maintaining high service quality standards. Monitor key performance metrics and take proactive steps to achieve operational targets.
- Develop and execute strategic plans to achieve business objectives, improve operational efficiency, and drive revenue growth.
- Maintain a relentless focus on delivering exceptional customer experiences. Monitor customer feedback, address concerns promptly, and implement strategies to continuously enhance customer satisfaction.
- Optimize resource allocation, including staffing levels, and budget management, to ensure efficient operations and cost-effectiveness.
- Address challenges and operational issues that arise, develop effective solutions, and ensure timely resolution. Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Analyse performance data, customer feedback, and market trends to identify areas for improvement and recommend action plans to drive positive change.
- Collaborate with other departments, such as sales, marketing, and finance, to align strategies, share best practices, and ensure consistent implementation of company-wide initiatives.
- Ensure that the service department operates in compliance with industry regulations, company policies, legal requirements, and ethical standards.

**Requirements**:

- Minimum bachelor’s degree or equivalent experience.
- 3-5 years’ experience in service field.
- Excellent communication and interpersonal skills, with the ability to lead, influence, and collaborate effectively with internal teams and external stakeholders.
- Strategic thinking, problem-solving, and decision-making skills, with the ability to identify opportunities for improvement and drive results.

**Salary**: RM5,000.00 - RM6,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

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