Media Analyst

Media Analyst (Chinese Proficiency) Applications are considered on a rolling basis Kuala Lumpur **About Meltwater**: Our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork. With 20 years of experience in the field of online media monitoring, **Meltwater is a global leader in media intelligence and social analytics SaaS solutions** - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. With 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner to over 30,000 of the world’s most respected brands which rely on Meltwater to help inform their MarCom strategies and decision making. **About the Department: Delivery Services** Meltwater’s Delivery Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels. You will be supporting the Government Analyst team and working with a variety of government clients. Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skillsets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity. **Role: Media Analyst (Chinese Proficiency)** **What You'll Do**: - Be part of a founding media insights team based in our office in Kuala Lumpur - Analyse quantitative and qualitative media data and derive meaningful insights into the clients’ media & campaign performance, consumers, markets, competitors and perception of their brands. The purpose is to refine our clients’ strategic communication goals - Utilise our Meltwater proprietary software, Microsoft Excel and PowerPoint extensively, to cover the end-to-end process of extracting raw data, uncovering insights, and delivering reports in a practical format for the clients - Manage your portfolio of dailies/monthly/quarterly projects and ensure customer satisfaction throughout the delivery process - Play an integral role of working cohesively with your team to ensure all deliverables and tasks are completed in high quality and well within deadlines - Strategize approaches to improve reports quality and objectives, with the clients’ feedback in mind - Work closely and interdependently with internal teams, Enterprise Clients and Account Managers, with a shared purpose of value-adding to the clients **Who You Are**: - **Strong proficiency in Chinese and Malay language (for translations into English)** and strong proficiency in English - Able to work flexible hours and/or rotational shifts - Bachelor's Degree (in any discipline) with strong academic results - Entry level or have up to 1 - 2 years of relevant working experience (client facing roles is a plus) - Proficient in using Microsoft Excel, Microsoft PowerPoint, collaborative tools (ie. Google Sheets/Google Docs) and any experience with formulas are also a plus - Excellent in both qualitative and quantitative report writing skills - Excellent communication and presentation skills - Must be a team player - Have a keen interest/keep up with current affairs, mainstream media, and social media - Enjoy working in client servicing roles with a strong customer focus - A Critical thinker - have the skills to derive meaningful conclusions by looking at numbers, trends, reading data and results - Detail-oriented - ensure data integrity, precision, and exercise vigilance in the analyses to arrive at correct conclusions **What We Offer**: - Competitive remuneration package - Fast career progression & empowerment in your role - Flat hierarchy with diverse, high-performance & collaborative teams - Global presence & a uniquely Meltwater culture like no other - Both flexible work arrangements & vibrant offices with well-stocked pantries - Generous vacation leave, birthday leave, maternity and paternity leave - Work-life balance (#LI-ALSG) WORK WITH GREAT PEOPLE NARESH NEHVIN Managing Director, Client Acquisition - "Meltwater has empowered me as a professional and individual. It has gifted me the rare opportunity to work with seasoned practitioners and industry leaders as a trusted consultant to