Sales Support Executive

3 days ago


Petaling Jaya, Malaysia Grab Full time

**Job Description**:
**Get to know the Role**:

- To assist the team in terms of running the day-to-day operations of things, including the on-boarding process of merchants.
- To actively participate & provide meaningful inputs in new-product launches and/or performance-improvement projects.

**Skills Requirement**
- You should possess strong communication skills, learning curiosity and attention to detail.
- You should be agile and able to work in a fast-paced environment - with an excellent time, presentation and project management skills.
- Having a positive attitude and can-do spirit is critical.
- Good to have; experience with Salesforce or any CRM tool.

**Day-to-Day activities**
- Primary champion and executor of quality and service excellence on know-your-business (KYB) onboarding processes
- Review contracts against information and documents provided
- Track and follow through on missing / invalid information from the Merchant Acquisition team
- Ensure integrity of all records on Salesforce _i.e. merchant information, authenticity of submitted documents, document expiries _
- Coordinate and maintain good communications with internal and external customers
- Enhance the department's efficiency and reputation by proactively exploring better alternatives to add value to processes
- Able to adapt to changes in terms of processes for efficiency betterment
- Other duties as assigned


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