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Helpdesk Analyst

2 weeks ago

Kuala Lumpur, Malaysia Srkay Consulting Group Sdn Bhd Full time

**Job Purpose**:
In this role, you will provide first line helpdesk support to and provide the first point of contact for a variety of facilities management requirements and administration. With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct an efficient handling of incoming queries and provide users solution or advice.

**Responsibilities**:

- Provide a friendly and professional point of contact for customers for any queries or concerns.
- Liaise with wider team members to ensure the best resolution, consistent with the contract.
- Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
- Liaise with relevant Contract staff in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
- Work closely with Facilities Managers to develop and enhance the quality of service and reporting processes.
- Carry out monitoring of CMMS data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's
- Update client’s internal communication platform by broadcasting general announcement as assigned by client and company’s safety announcements. Collate user feedback survey on timely basis for Facilities Manager’s analysis and reporting.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

Schedule:

- Monday to Friday