Operations Associate

DTG Medical MY
Customer Services
Kuala Lumpur - Permanent - Full time
Job ID# 493682
Posted 11 Nov 2025
Closing
About us
Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.
Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.
The opportunity
An exciting opportunity awaits an individual who is passionate about delivering exceptional customer experience. Join our dynamic team to make a meaningful impact and elevate your career in Avant-Med Sdn Bhd, a newly acquired subsidiary of Device Technologies.
**Key Responsibilities**:
Accurate and prompt order processing
Handle customer portal or vendor system for vendor registration, order receipt, tender and billing submission
Work with Logistics on delivery arrangements and provide delivery information to customers in a timely manner
Work with Sales and Customers regarding back orders, pricing, contracts, deliveries, returns, billings, etc.
Work with the warehouse team ensuring accurate batch picking, on-time delivery to customers, duly signed PODs, etc.
Responsible for ensuring that FEFO procedure is observed by the warehouse
Regular inventory reconciliation to ensure stock accuracy
Assist in external/internal audits and stock take
Coordinate with Sales, RAQA and the warehouse on product complaints, non-conforming product returns, product/batch recall, etc.
Ensure full compliance with internal standards and regulatory requirements
Participate in Continuous Improvement project and system testing as required
Maintain a good filing system and ensure documents are filed in a proper and timely manner
Cover team members when they are on leave
Follow company rules and regulations as stipulated in the company policy
About you...
At Device Technologies, we succeed through our commitment to five key values:
Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.
Seeking Collaboration - By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.
Taking Ownership - We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.
Practising Good Business - We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.
Championing the Customer - By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.
**Experience required**:
Essential
Diploma or University degree in Business, Supply Chain or Logistics
More than 3 years’ relevant experience in customer service and order processing
Good communication and interpersonal skills
Proactive, attention to details, ability to multi-task and adapt to changes
Proficient in Microsoft Office, namely Word, Excel and Outlook
Experience working with ERP system (preferably SAP or SQL)
Ability to work well independently and as part of a team
Desirable
Good understanding of local import and export regulation
Prior experience in medical devices, biotechnology or related industry is preferred
Interested?
At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.