L1.5 Technical Helpdesk Support

Requirements:Diploma or Degree in Information Technology, Computer Science, or related field.2-4 years of experience in IT Help Desk, Technical Support, or similar role.Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).Strong knowledge of L1 & L1.5 troubleshooting — hardware, software, network, and user account...

**Key Responsibilities**: **Technical Diagnosis**: - Diagnose and resolve intricate server and storage issues reported by on-site engineers at IEIT. - Utilize diagnostic tools and methodologies to effectively determine the root causes of technical problems. **Technical Solution Consulting**: - Provide expert advice and solutions for technical issues...

Position**:* **L1.5 Technical Help Desk Support* Location**: Plaza Sentral 5, KL Sentral 50470, Kuala Lumpur** Basic Salary**:* **RM 4,500 - RM 4,800* **Benefits**: - **Reward & Recognition up to RM 300 (based on performance)** Working Days**:5 days work, 2 days off (rotational)** Working Hours**:24-hour rotational shift (9 hours per shift)** **JOB...

**Position Overview**: The L1.5 Technical Helpdesk Support Specialist at IEIT will provide advanced technical support for **server **and **storage systems** to on-site engineers. This role requires diagnosing complex technical issues, offering expert solutions, and ensuring that support services align with the standards outlined in IEIT's Service Level...

DUTIES AND RESPONSIBILITIES:Sales Technical Support for Server and Storage ProductsL1.5 Server Technical Support :Responsibilities:Support 's on-site engineers with server and storage technical issues.Include technical diagnosis, solution consulting, and related services.Utilize telephone, email, and chat tools providedAdhere to the specified SLA for...

QUALIFICATION REQUIRED (In terms of education, training, skills or experience) - Bachelor in Information Technology (Information System) or above. - Required language(s): Bahasa Malaysia, Bahasa English or other dialects. - Fresh graduate or 1 year of working experience in the related field is required. - Ability to analyze & understand basic project scopes...

**Company Overview** ADVGE is one of the fastest growing holding companies in Malaysia that offers a set of services and solutions in various fields to our customers. We are a technology company and specializing providing the latest technological solutions to our client. The group also provide services in cleaning and engineering works by being G7 Contractor...

Experience: Minimum 3 yearsJob Type: Contract (Renewable basis)Client: Insurance IndustryKey Responsibilities:Provide L1 and 1.5 support for IT incidents and service requests via phone, email, or ticketing systems.Perform initial troubleshooting for hardware, software, and network-related issues.Escalate unresolved incidents to Level 2 teams in a timely...

Kindly find below details and JD for Service Desk Analyst role **Position**: Service Desk Analyst **Work Location**: Cyberjaya, Selangor Malaysia **Job Type**: Contract (Extendable) Language - English Skill set & Experience. - General - Experience of working in a large customer focused environment. - At least 1 years' experience in a customer service...

*Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. *Escalate unresolved issues to the next level of support (Level 2) *Prepare activity reports and inform management of recurring problems. *Follow up on Level 1 Helpdesk tickets and perform ticket closure based on RSDH guidelines **Job Types**: Full-time, Contract Contract...