Customer Success Specialist

1 week ago


George Town, Malaysia Trinity workforce Solution Full time

**Customer Success Specialist - Mandarin Speaker**

**Salary**: RM2800 - RM3300

Rotational Shift

**Job responsibilities:

- **
- Support customers to place online orders with the client.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.

**Qualification:

- **
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency.

**Requirement:

- **
- **Must be able to speak, read and write in Mandarin**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with communication, English for Professionals, Mass Communication, or any related field
- Call Centre experience is not a ‘must’ but would be a distinct advantage.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,800.00 - RM3,300.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Language**:

- Mandarin (preferred)



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