Call Centre Quality Assurance

**About You** You will be reporting directly to the Team Leader, Quality Assurance, and will be driving the call quality improvement in the Customer Service department. **Your Day to Day** - Maintain and develop internal support and call centre quality standards. - Assess support interactions based on internal standards. - Accompany evaluations with...

Key Responsibilities: Establish, implement, and maintain the Pharmaceutical Quality System (PQS) and quality management systems (QMS) as adopted by the company. Ensure that Cell productions and quality operations comply with GMP and ISO and regulatory requirements. Review and approve all quality-related documents, including SOPs, batch records, validation...

Job OverviewThis role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.Key ResponsibilitiesHandle inbound and outbound calls from customers and clients in a professional and courteous manner.Provide accurate information, assistance, and solutions to customer...

Experience:Min 4 Years in Nurse Coordinator call centre Shift: permanent/Rotational Shift Role: Able to work shift, primarily afternoon and Night shift. Morning shift must be able to handle the assistance cases, coordinate and attend relevant meetings engagements with key stakeholders. - Must be able to work independently and as a team. - To coach, train...

**LOCATION: Redberry City, Seksyen 13, Petaling Jaya** **WORKING DAYS: Monday - Friday, 9am - 6.30pm** **REQUIREMENTS: -** - **MUST BE ABLE TO START IMMEDIATELY** - **MUST BE WILLING TO BE BASED IN SECTION 13, PETALING JAYA** - **MUST BE WILLING TO TAKE ON DIFFERENT ROLES / MULTI TASKS AT ANY POINT IN TIME** - Fresh DIPLOMA/DEGREE HOLDERS are encouraged to...

**About You** You will be reporting directly to the Team Leader, Quality Assurance, and will be driving the call quality improvement in the Customer Service department. **Your Day to Day** - Maintain and develop internal support and call centre quality standards. - Assess support interactions based on internal standards. - Accompany evaluations with...

**Job Purpose** The incumbent is responsible for contributing to the effective development, implementation and management of the College’s policies, procedures and processes for quality assurance and enhancement, and within this scope, provide the highest quality professional services to the College’s internal and external stakeholders. **Key...

We, **SummitNext Technologies Sdn. Bhd.**, are a BPO and Technology Solutions provider where innovation meets excellence. As we continue our rapid expansion, we are seeking an experienced and dynamic **Quality Assurance & Training Manager** to lead our quality management and training functions. This role ensures service excellence, drives continuous...

**Job Purpose** The Quality Assurance Manager is responsible for the operational management and support of all activities relating to academic standards and quality assurance enhancement across the University. He/she is required to ensure that there is a regular cycle of feedback from students, staff and industry experts, all of which is used to share new...

Responsibilities: - Develop and implement quality assurance policies, procedures and standards for inspection. - Supervise and manage QC in the production floor, incoming raw materials and outgoing products inspection process. - Inspect and assess production and retail are complied with company’s set of requirements (GMP, HACCP and relevant standards). -...