Outlet Supervisor

2 weeks ago

Petaling Jaya, Malaysia WYLD Group Full time

The Outlet Supervisor supports the Outlet Manager in overseeing the restaurant’s day-to-day operations. This role focuses on supervising front-of-house and kitchen operations, ensuring smooth workflows, staff efficiency, and high customer satisfaction. The Outlet Supervisor is responsible for assisting with staff training, maintaining service standards, and handling customer interactions.

**Key Responsibilities**:

- Oversee front-of-house and kitchen staff, ensuring proper adherence to shift schedules and task completion
- Conduct daily opening and closing duties, ensuring all areas are prepared for service and closed properly after hours
- Assist in monitoring food presentation, portion control, and service speed.
- Ensure customer satisfaction by monitoring service standards and addressing complaints or special requests
- Maintain a welcoming atmosphere and manage seating arrangements during peak hours to minimize wait times.
- Assist in onboarding and training new staff, focusing on customer service skills and product knowledge
- Provide guidance and mentorship to junior staff, helping maintain high morale and teamwork
- Conduct pre-shift briefings to update staff on any special instructions or promotions.
- Support the manager in tracking inventory levels, placing orders, and monitoring stock usage
- Ensure sufficient supply levels are maintained for daily operations, particularly during busy periods.
- Maintain cleanliness and safety standards throughout the restaurant, conducting regular checks during shifts
- Ensure all team members follow hygiene practices, particularly in food handling and preparation areas.

**Requirements**:

- Experience in a supervisory role within the food and beverage industry
- Strong interpersonal skills and customer service orientation
- Ability to work efficiently in a fast-paced environment and manage multiple tasks
- Knowledge of food safety standards and willingness to enforce hygiene protocols

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

Application Question(s):

- Do you posses own transport?
- What is your notice period?
- What is your expected salary?

**Experience**:

- Barista: 2 years (required)

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