Specialist, Customer Service

3 days ago

Kuala Lumpur, Malaysia OKX Full time

**Who We Are**:

- At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
- Across our multiple offices globally, we are united by our core principles: _We Before Me_, _Do the Right Thing_, and _Get Things Done_. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
- OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

**What You'll Be Doing**:

- Handle user issues efficiently according to service procedures, and be able to provide support via video/voice services.
- Engage with users through video service with the camera on, comfortable with on-camera interactions.
- Demonstrate efficiency, professionalism, and a strong sense of security during service to ensure smooth user experiences.

**What We Look For in You**:

- Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts.
- Able to communicate clearly and logically in Mandarin, with strong comprehension and a customer-first attitude.
- **Strictly comply with company policies on confidentiality and data protection during video/voice calls, and properly handle customer information.**
- **Fully adhere to company guidelines, including but not limited to video/voice communication etiquette, call recording requirements, and security measures.**
- Present a neat and professional image, confident and friendly in video/voice interactions.
- Familiar with basic computer operations and video call tools, with strong learning and execution abilities.
- Flexible and willing to work shifts based on business requirements.

**Benefits & Perks**:

- Competitive remuneration package (Base salary, Shift allowance, Yearly bonus)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 3,500 training & wellness benefits per annum
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

LI-Onsite #LI-JC3

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