Front Office
21 hours ago
_**Hiring Hotel Front Office**_
We are looking for an enthusiastic and professional Front Office to join our team. As the first point of contact for our guests,you will play a crucial role in creating a positive and welcoming experience.
**Responsibilities**:
- Greet and welcome guests with a friendly and professional demeanor.
- Handle check-ins, check-outs, and room or service reservations.
- Manage phone calls and respond to guest inquiries or requests promptly.
- Coordinate with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
- Process payments, issue invoices, and maintain accurate records.
- Assist in resolving guest complaints or concerns with patience and professionalism.
- Keep the front desk area organized and presentable.
What We Require from You
- Customer-Focused: Passionate about providing excellent service to guests.
- Professional and Friendly: Maintains a welcoming attitude in all interactions.
- Good Communication Skills: Able to handle inquiries and provide clear information.
- Detail-Oriented: Accurate in handling bookings, records, and payments.
- Flexible with Overtime (OT): Willing to support during busy times.
- Team Player: Works well with others to ensure seamless operations.
- Willing to learn
- Responsible and courteous
**Requirements**:
- Prior experience in a front office or customer service role is a bonus but not required; training will be provided.
- Proficiency in using computer systems; knowledge of booking or hotel management software is an advantage.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Availability to work shifts, weekends, and public holidays.
- A professional appearance and demeanor.
**Benefit**:
- Staff allowance
- Medical
- Attractive bonus
- KWSP, Socso
- Career Development
- Accommodation (Based on availability)
- More opportunity
Pay: From RM2,000.00 per month
**Benefits**:
- Maternity leave
- Parental leave
- Professional development
Ability to commute/relocate:
- George Town: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
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