Virtual Operations Support Specialist

5 days ago

Kuala Lumpur, Malaysia Webhelp Full time

**Here, we have**:

- Attractive remuneration
- Great perks and performance incentives
- Comprehensive medical and insurance coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #Think Humans at work
- Easy to locate area with direct access to public transport
- Be coached and mentored by experts in your field
**We are looking for**:

- An analytical and meticulous Virtual Operations Support Specialist to manage our customers around Asia Pacific.
**Do you have**:

- Strong engagement skills and ability to build partnerships across various functions and at executive level?
- Good in-depth business knowledge, understand sales cycles and sales processes?
**We would need you to**:

- Manage the end to end operations from Lead to Order of our global accounts at HP, acting as single Point of Contact on operational issues including those relating customer offering, catalogue & B2B portal.
- Act as the Account Operations Lead and work closely with Regional/Global Sales, Lead Region Account Operation Manager (AOM), Customers and Cross Functional Business Units such as Finance, Supply Chain, and other operations team to address operational challenges & opportunities.
- Engage with Sales/Customers to obtain customer details and requirements, trigger necessary entities set-up, create customer handbook & contact matrix, trigger & manage catalogue/B2B/B2Bi set-up, coordinate customer on-boarding.
- Be the key contact for Sales for Customer e-catalogue and Portal related matters, ensuring sales are proactively informed of changes/ issues.
- Engage the local global account teams (Sales, Customer Support Managers, local AOM, etc.) to manage escalations and customer support maximization.
- Manage customer expectations through effective communication about HP capabilities and communicate any Operation process change or event that may impact the customer business.
- Develop working relationship with key customer contacts, ensures excellent customer & partner satisfaction & loyalty.
- Lead Customer Operation reviews with discussion on overall account performance (order volume SLO, performance, and revenue).

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