Business Development Executive/manager

2 weeks ago

Kuala Lumpur, Malaysia ZIG ZAG MARKETING SDN. BHD Full time

**Responsibilities and Authorities**

1. Business Development and Sales & Marketing:

- Generating revenue by developing market potential through forecasting, lead generation, qualification, and closing sales; recommending relevant project.
- Developing marketing strategies with action plans to penetrate new markets.
- Increasing revenue by identifying new opportunities for unmet customer needs.
- Develop sales opportunities through a combination of channels, including but not limited to referrals, networking, cold calls and face to face meetings, build and maintain a healthy sales pipeline.
- Drive the entire sales process: prioritize and target top accounts, identify solutions, negotiate product pricing and contracts, and close the sale through contract completion.
- Response quickly and effectively to all sales enquiries and follow up diligently with those enquiries.

2. Customer Relationship Management:

- Managing existing accounts and creating deeper relationships with existing customers, influencers and specifiers.
- Response to and handle customer feedbacks (including complaints) and communicate with customers pertaining to their feedbacks and complaints; work together with responsible department to resolve customer complaint.
- Monitor customer satisfaction through customer satisfaction survey and propose areas of improvement.

3. Performance Management:

- Prepare and submit performance management reports to Managing Director.
- Identify areas of improvement based on the performance management report.

4. Quality Management System:

- Ensure effective implementation of company policy and departmental standard operating procedures.
- Promoting improvement in Business Development department.
- Support other internal customers in operations to ensure products and services meet customer and other interested parties’ requirements.
- Ensure proper document and record keeping in Commercial and QS department.

**Education, Experience and Skill Requirements**

1. Education
- Bachelor’s degree in Business, Marketing or a related field

2. Experience
- Proven sales track record.
- Proven experience as a Business Development Manager or in a similar role

3. Skill
- Communication and negotiation.
- Public relations and presentation skills.
- Critical thinking.
- Planning and forecasting.
- Statistical analysis.
- Customer focus.
- Basic knowledge of markets and changing business environments.
- Time management.
- Collaboration and team work.
- Ability to motivate a workforce.

Pay: RM4,000.00 - RM8,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Sales or Business Development: 3 years (required)

**Language**:

- Mandarin (required)

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