E-commerce Customer Support

2 weeks ago


Petaling Jaya, Malaysia Xetron Solutions Sdn Bhd Full time

**Responsibilities**:

- Be an ambassador of the Sport's brand by living and breathing the values.
- Proactive about pleasing your customers; obsessed with making sure needs are met.
- A natural multi-tasker who can remain unfazed by a fast-paced environment.
- Meticulous and vigilant, with a high level of attention to detail.
- A savvy, tactful, and graceful communicator - you intuitively find the right tone in every situation.

**Requirements**:

- Native /mother tongue speaker for the relevant market (Mandarin + English)
- Fearlessly independent with the ability to think on your feet, there´s no finish line to what’s possible
- Exceptional customer service focus, high-energy, driven, articulate, and a friendly personality
- Excellent technical skills including Microsoft Office, Zendesk is a plus
- Resourceful and willing to take the initiative in a fast-paced environment

*This is a Hybrid workplace, 50% WFH and 50% in-office if required.
*This is Shift hours, starting from 4 am/5 am to 11 pm, schedule will be provided.
*Off 2 days in a week.
*Additional allowance including parking, attendance and adherence, quarterly KPI incentive and language allowance.

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,300.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Early shift
- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Performance bonus

Application Question(s):

- Are you willing to work in shifts?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Mandarin (required)
- English (required)



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