Customer Operations Specialist

1 week ago

Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

**Job Details**:

- Location: Cyberjaya
- Contract Duration: 6 months (renewed/extended based on business needs)
- Working Hour: Monday - Friday, 8.30am-5.30pm OR 9am - 6pm
- Offered Salary: Up to RM 3,200.00

**Responsibilities**:
**General Inquiries**:

- To handle and resolve all queries relating to marketing activities.
- Troubleshoot and resolve transaction related issue at station which may be due to various reasons.

**Online Service Support and Setup**
- Support and proactively encourage uptake and utilization of online services.
- Act as first level support for system interface issues and errors.
- Provide guidance to customers for online system navigation.
- Assist in online services registration for system-to-system setup with existing customers.
- Assist to set up new user and amend existing user details in online system.

**Card Order and Account Management**
- Create card as required.
- Take ownership of delivery status enquiries and troubleshooting.
- Manage account master data amendments and enquiries.
- Liaising with other stakeholders such as sales, marketing, credit and other service partners on various services.

**New customer account Setup**
- Perform due diligence check on new customer.
- Follow up with customer on require supporting document.
- Set up customer account in the system.
- Complete the customer account set up and issue card.

**Data Integrity Management**
- Maintain master data integrity.
- Review DQS reports, correct any data errors and track performance against SLA Contract Management
- Work with Account Managers to provide pre-offer, offer and contract management support for standard and nonstandard contract set up and maintenance, in compliance with the company standards & guidelines.
- Execute contract legal and fiscal requirements, working with local legal focal.
- Follow-up directly with customers on missing contract documentation
- Ensure contracts are signed and stored in line with local country requirements.
- Review contract performance as part of SCM process.
- Own contract documentation archiving and termination of customer contracts

**Skills & Requirements**:

- Graduates with bachelor's degree in related field (diploma can be considered).
- Good understanding in Supply Chain and Logistic operation.
- 1+ years' experience in a relevant field.
- Good command of English.
- Excellent knowledge of MS Office Word and Excel.
- Strong interpersonal and communication skills.
- Attention to details.
- **Open to fresh graduates.**

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,800.00 - RM3,200.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

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