Customer Business Solutions Executive

2 weeks ago

Subang Jaya, Malaysia Bollore Logistics Asia Pacific Full time

Job Summary: The Customer Business Solutions (CBS) is in charge of commercializing and implementing the Bolloré Logistics Global Business Solutions (IS Solutions) among customers, within the perimeter she/he is responsible for, taking in consideration commercial, operational and IS constraints.

KEY ACCOUNTABILITIES

Contribute to the Information Management Global Offer commercialization
- Raise Sales Force awareness and understanding of the IS Business Solutions and the use of its different module (LINK, Webportal )
- Present our Global IT Solutions to clients and propose Key Indicators and Monitoring Tables.
- Train customers to our tools (LINK, Webportal ) and ensure level 1 support.

Design and propose an Offer
- Analyze customer needs in terms of tracking (flow) and write traffic analyze.
- Answer to tenders about information management part.
- Ensure customer tracking solution development and deployment.
- Set up, if necessary, LINK traffic demo.

Implement an offer
- Write offer operating process and ensure CBS network comprehension.
- Assure business systems specific operational process (SOP).
- Parameterize LINK and coordinate Business systems parametrise.
- Parametrize Webportal and open access to customer & internal users.
- Train traffic concerned internal users to LINK and/or Webportal.
- Ensure level 1 support customers tools to internal users.
- Write requirements needs and/or functional requirements specification if business systems evolution or implementing EDI. Steer the project with the different internal participants.
- Build indicators (KPI, KOI, KFI), monitoring and control tables as contractually expected.

Drive End to End monitoring systematization (Unique tracking reference)
- Monitor End to End progress in considered scope countries.
- Set up necessary procedures and actions to promote automatic exchange of information.

Support our commercial activities development
- Inform / answer commercial teams support requests relating to quality service and tracking (average transit time performance, tracking system access modalities ).
- Promote business expertise and Bolloré Logistics quality service in customer’s commercials visits (including pre-sales).

Control right operational execution
- Analyze Customer Reporting reliability thanks to control tables.
- Control provided data reliability in tracking tool.
- Contribute to performance analysis tools definition.

Participate to activity improvement
- Detect potential dysfunctions and / or entries deficits in our business systems and coordinate correctives actions with quality service (root causes).
- React to any rising information related to process gaps.

Insure watch and promote exchanges between CBS network
- Participate to customers’ contractual activity reviews.
- Participate to improvement plans and customer productivity implementation and monitoring

Review and Develop
- Exchange with others CBS best practices.
- Come up with new ideas and participate to workshops / seminary relating to our internal tools evolution.

Alert/Inform direction
- Alert direction about any dysfunctions.
- Inform direction of any significant quality service deterioration.

Specific Activities
- Carrying out any other request made by their manager.

**Requirements**:
Technical

Language
- Excellent command of written and spoken English and ideally also French

**Benefits**

Medical
Dental
Birthday Leave
Festive Leave

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