Customer Service
4 days ago
**Vacancy: - Customer Service - Mandarin Speaker**
Location: Kuala Lumpur( NU Tower 2 (KL Sentral), Malaysia
Basic Salary starts at RM 4000 - 4200 (Slightly Negotiable) + Allowances
English + Mandarin Language
Operation Hours: 6am-6pm (9 Hour per shift) Day Shifts & Only Weekdays Mon -Friday
Permanent Position and Insurance Coverage under AIA
Specific responsibilities:
- Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
- Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification)
- Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and professionally say no to requests that violate those policies.
- Utilize proactive approach as indicated in model, looking beyond the case to wider customer account activity and support needs.
- Focus on Business Outcomes and Customer Experience impacting metrics; maintain acceptable level of
performance as measured via agent certification standards.
- Maintain ownership and accountability of requests; leverage support from Customer Service resources as
appropriate to drive resolutions while minimizing requestor effort; understand when to seek guidance and team with agents across the globe to solve problems.
- Collaborate with cross-functional partners,, and vendor representatives along with other resources in support of successful customer outcomes.
- Identify issues, carry out (RCA) Root Cause Analysis on cases that don’t meet expectations and implement process fix (in conjunction with Process Owners) to prevent future occurrences.
- Proactively share tacit knowledge gained through customer interactions via KM contribution approach so that knowledge can be leveraged by entire team.
- Focus on process improvement and automation opportunities via identification, qualification, and development of improvement ideas in conjunction with staff.
- Leads should have a proactive focus on the backlog management and communicate updates frequently. Lead should also be responsible to provide solutions to enable automation. Need to articulate and communicate the problem statement and RCA effectively. Share weekly business metrics.
- Lead should be responsible for the training/coaching of agents based on the feedback, trouble shooting of the escalation of cases, closed loop process, working with team on process and documentation needs. Lead is
expected to put an action plan for scenarios like metrics or agents not meeting expectations (SLAs, backlog, CXSAT, following process)
- Domains:
- Partner
- Distributor
- Customer
- Field
- Program Team
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM4,200.00 per month
Application Question(s):
- What nationality are you?
- Can you speak, read and write Mandarin?
- The position requires day shift of 6am-6pm (9 Hour per shift) Day Shifts & Only Weekdays Mon -Friday, are you okay with it?
- The role is urgent, how soon can you join (Notice Period)?
- The salary is fixed, the salary is RM4200 + Allowance, are you okay with it?
-
Customer Service Associate
1 week ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full time**Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...
-
Customer Service Officer
4 days ago
Kuala Lumpur, Malaysia NR Service Consultancy Full timeJOB REQUIREMENT - Working experience and knowledge as a customer service. - STPM / Diploma and above. - Retiree are welcomed - Talk active - Can Start Immediately JOB RESPONSIBILITIES - Maintain excellent relationships with customers - Promote our mobile apps - Develops service procedures, policies and standards - Set a clear mission and deplay strategies...
-
Customer Service Representative
6 days ago
Kuala Lumpur, Malaysia U TURN SERVICE Full timeJob Responsibilities: - Assist on uploading item/product on Marketplace - Handle customers enquiries, requests - Undertake any other duties as-and-when assigned by the Management **REQUIREMENTS**: - Must possess minimum SPM - Experience in customer service roles is desirable. - Past working experience in contact/call center are encouraged to apply -...
-
Customer Service Officer
2 weeks ago
Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **The Garden Mall, Mid Valley City, KL** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. -...
-
Customer Service Executive
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per yearCompany DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...
-
Internship Customer Service
1 week ago
Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time**Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide accurate, valid and complete information by using the right method or tools. - Follow communication procedures, guidelines and policies -...
-
Customer Service Executive
2 days ago
Kuala Lumpur, Malaysia Taiwanmania.com International Travel Service Co., Ltd. Full time**About KKday** KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs. KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities...
-
Cheras, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time 80,000 - 150,000 per yearAs the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...
-
Customer Service Executive
2 days ago
Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time**Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...
-
Customer Service
4 days ago
Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full timePerforms order validation, basket configuration and submits into the related systems capability (CRM, CPQ, CSM, WinSCP, NCO, External Portal and MBH) towards meeting customer requirement and expectation within the specified Turn-Around-Time - Responsible to liaise with ISD and follow up on the issues been raised due to system problem and manages exception. -...