Quality Assurance

Job Description Summary
- Is forward thinking — developing processes and technology for a 5+ year vision
- Demonstrates a consultative approach to problem solving
- Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
- Proactively partners and influences team members across a highly matrixed organization
- Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
- Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
- Creates well-rounded, scalable, governance models and reasons for large scale improvements
- Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
- Gets up to speed quickly in new areas
- Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)

Job Description

About BD

Be part of something bigger

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us

Purpose

Specific Duties, Activities and Responsibilities- Associate development 50%- Change Management 25%- Stakeholder Management 15%- Administrative / Other 10%- Is forward thinking — developing processes and technology for a 5+ year vision- Demonstrates a consultative approach to problem solving-
- Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills- Proactively partners and influences team members across a highly matrixed organization- Has strong skills to manage leadership audiences, set expectations, and influence both goals and results- Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors- Creates well-rounded, scalable, governance models and reasons for large scale improvements- Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication- Gets up to speed quickly in new areas- Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)

Knowledge, Skills and Abilities

I. Service Orientation, Initiative, & Quality- Grasps precise understanding of quality audit and workforce management objectives & expectations- Fosters an open dialogue and maintains an approachable manner and treats others fairly and respectfully- Develop and implement workforce management strategies to optimize staffing levels and productivity- Conduct regular quality audits to ensure compliance with company standards and regulatory requirements- Analyze workforce and quality data to identify areas for improvement and implement corrective actions- Collaborate with cross-functional teams to address quality issues and enhance operational efficiency- Train and mentor staff on quality standards and best practices- Prepare detailed reports on workforce performance and quality metrics for senior management

II. Associate Development- Onboard, train, motivate and retain talented team members- Develop influence leaders through practice, policy and feedback- Coordinate lead resources for coverage and change deliverables aligned with initiative priorities- Provide exposure to cros