Assistant IT Manager
4 days ago
The Assistant Manager IT is responsible for overseeing and supporting the hotel’s technology infrastructure and systems. This role ensures that all IT-related systems, networks, and devices are functioning smoothly and securely.
The Assistant Manager IT will assist with the installation, maintenance, and troubleshooting of hotel technology, provide support to staff and guests, and manage IT-related projects. This position requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to support the hotel’s operational needs.
THE JOBSCOPE
- Provide day-to-day support for the hotel’s IT systems, including networks, servers, hardware, and software.
- Troubleshoot and resolve technical issues for hotel staff, guests, and departments, ensuring mínimal disruption to operations.
- Install and configure new computer systems, networks, and hardware components, as required.
- Perform regular software and hardware updates, system backups, and monitor performance to ensure uptime and stability.
- Assist with the management and maintenance of the hotel’s network infrastructure, ensuring all devices are connected, secure, and functioning properly.
- Ensure that the hotel’s Wi-Fi network is operating effectively for both guest and staff use.
- Monitor and protect the hotel’s IT infrastructure from cyber threats, including managing firewalls, antivirus software, and other security protocols.
- Assist with database management, user permissions, and system integration to streamline operations.
- Provide technical support to guests regarding hotel technology, including troubleshooting internet or TV issues.
- Collaborate with other departments to ensure technology meets the expectations of guests and enhances their experience.
- Assist the IT Manager in managing and leading the hotel’s IT team, providing guidance and support as needed.
- Train hotel staff on the proper use of IT systems, software, and hardware, including troubleshooting common issues.
- Assist in the implementation of IT projects and initiatives, including upgrades, system migrations, or new technology installations.
- Collaborate with hotel management and other departments to identify technology needs and propose solutions to improve hotel operations.
- Assist in managing relationships with IT vendors and suppliers, including negotiating contracts, coordinating service agreements, and ensuring that IT equipment and software are delivered and installed on time.
- Coordinate with external IT support providers to resolve issues that require specialized knowledge or equipment.
**REQUIREMENTS**:
- 3+ years of experience in IT support or a similar role, preferably in the hospitality or hotel industry.
- Strong knowledge of computer hardware, software, and network systems.
- Experience with troubleshooting hardware and software issues, both remotely and on-site.
- Familiarity with hotel management systems (PMS), property management software, and guest-facing technology.
- Strong understanding of network security principles and best practices.
- Excellent communication and customer service skills, with the ability to assist non-technical staff and guests with IT-related issues.
- Ability to work well under pressure and handle multiple tasks simultaneously.
Pay: From RM5,000.00 per month
**Benefits**:
- Free parking
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Work Location: In person
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