Customer Service Representative

1 week ago

Kuala Lumpur, Malaysia Mango Global Technology Full time

Customer Service Representative Overview:
Language Proficiency - Mandarin / Cantonese / Chinese

Salary - can be discussed

Shift - Rotational

**Responsibilities**:

- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center’s commitment to client - Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide accurate information and excellent customer service
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable resources
- Process request according to customer’s preference on time
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned

**Requirements**:

- Bachelor's degree / SPM / Diploma
- Minimum 1 year experience is required of Airline / Reservation / Ticketing customer service.

Join us as a Customer Service Specialist and play a key role in shaping our organization's future through strategic practices.

职位类型：全职

薪资： RM30,000.00至RM45,000.00（每年 ）

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