Customer Service

7 days ago

Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

**WE ARE HIRING**
- Deliver timely and accurate support to ensure customer satisfaction and retention.
- Resolve customer complaints professionally, escalating complex issues when necessary.
- Process orders, exchanges, and returns while maintaining detailed records of customer interactions.
- Stay informed on product updates, promotions, and company policies to better assist customers.
- Collaborate with teams to address customer concerns and improve overall service quality.
- Meet performance targets and adhere to service level agreements (SLAs).
- Represent the brand professionally in all customer interactions.

**Requirements**:

- Prior customer service experience, preferably in loyalty & rewards program.
- Proficient in English and Mandarin (spoken and written).
- Strong communication and problem-solving skills.
- Customer-focused mindset with a passion for excellent service.
- Ability to multitask in a fast-paced environment.
- Flexibility to work weekends and public holidays, especially during peak periods.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Work Location: In person

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