Marketing (Intern)

1 week ago

Bandar Saujana Putra, Malaysia Masha Specialist Hospital Full time

**Responsibilities**:
**1. Client Relationship Management**:

- Develop and maintain strong, long-term relationships with corporate clients, including healthcare systems, insurance providers, and other healthcare partners.
- Understand the unique needs and expectations of corporate clients and work to meet or exceed them.
- Act as the primary point of contact for corporate clients and address their concerns promptly.

**2. Client Service Team Leadership**:

- Lead a team of client service representatives dedicated to corporate clients, providing guidance and support to ensure exceptional service delivery.
- Foster a culture of client-focused professionalism and teamwork within the department.
- Set performance goals and conduct regular performance reviews for the team.

**3. Client On-boarding and Retention**:

- Oversee the on boarding process for new corporate clients, ensuring a smooth transition and alignment with the hospital's services.
- Develop and implement client retention strategies to minimize client attrition and maximize satisfaction.
- Proactively identify and address any client concerns or issues.

**4. Service Quality Assurance**:

- Establish and maintain service quality standards specific to corporate clients and ensure they are consistently met.
- Monitor client service metrics and key performance indicators (KPIs) to track performance and identify areas for improvement.
- Implement service improvement initiatives as necessary.

5. **Communication and Collaboration**:

- Collaborate with other hospital departments, including administration, clinical services, and finance, to ensure the successful delivery of services to corporate clients.
- Maintain open and transparent communication with the COO and other leadership team members.
- Act as a liaison between corporate clients and internal hospital teams to resolve issues and address client needs.

**6. Client Feedback and Reporting**:

- Gather and analyze client feedback and suggestions to continuously enhance service offerings.
- Prepare and present regular reports to the COO and other stakeholders on client service performance and opportunities for improvement.

**7. Strategic Planning**:

- Contribute to the development and execution of the hospital's strategic plan for corporate client services.
- Identify opportunities for growth and expansion of services to meet the evolving needs of corporate clients and the healthcare industry.

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Weekend jobs

Work Location: In person

Expected Start Date: 03/01/2025

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