Customer Service Support Executive

3 days ago

Johor Bahru, Malaysia VH Associates Sdn Bhd Full time

**We offer attractive salary and benefits, hybrid work arrangement and Flexi-time arrangement**

**Responsibilities**:

- Maintain thorough knowledge of company’s services
- Achieve or exceed customer service targets and objectives
- Deliver on service-level-agreement commitments made to customers on availability, reliability and respond turnaround time
- Maintain good relationship with customers/users to retain and protect our customer base against attrition
- Effective handling of all customers’ enquiries, feedbacks and complaints in a professional manner
- Understand customer requirements, qualify and generate leads or provide direct product recommendations
- Support sales and marketing team by providing relevant information including customer feedback and sales leads
- Perform necessary administrative work including filing reports or presenting sales team with necessary documents, conduct pre-verification checks etc.
- Other ad-hoc tasks as assigned

**Requirements**:

- Experience in working in an environment with interruptions and multiple changing priorities
- Effective communication skills, both verbal and written English a MUST
- Must be meticulous in your work
- Willing to learn and adapt to company's process and system
- Organized and able to adhere to clients' request and deadlines
- Excellent service mindset, proactive and approachable
- A good team player, able to work independently

From starting companies to regulatory compliance, accounting to tax and other corporate support services
- we do it all so you can focus on growing your business.

We don’t just see ourselves as your corporate service provider; we are your loyal supporters who want to see you succeed. That’s why we do all we can to help.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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