Customer Service Executive

2 days ago

Johor Bahru, Johor, Malaysia AmBank Group Full time

About the role

At AmBank Group, we are seeking passionate and customer-focused individuals to join our team as Customer Service Officers/Executives based in Johor Jaya Branch. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to help them achieve their financial goals.

What you'll be doing

  • Provide prompt and efficient assistance to customers, addressing their inquiries and resolving their issues in a timely manner
  • Ensure all its transactions are in compliance with policies (internal & external), guidelines and regulations
  • Proactively identify opportunities to cross-sell and up-sell relevant banking products and services
  • Collaborate with other teams to ensure a seamless and consistent customer experience
  • Participate in regular training and development activities to stay up-to-date with the latest products, policies, and procedures
  • Contribute to the continuous improvement of our customer service processes and practices

What we're looking for

  • Previous experience in a customer service or client-facing role, preferably within the banking or financial services industry
  • Strong communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds
  • Excellent problem-solving skills and the ability to think on your feet to provide effective solutions
  • Proficiency in both written and spoken English and Bahasa Malaysia
  • A commitment to providing exceptional customer service and a genuine passion for helping others
  • A team-oriented mindset and the ability to work collaboratively with colleagues
  • Candidate with PCE/ CEILLI license would be an added advantage.

What we offer

At AmBank Group, we are dedicated to creating an environment where our employees can thrive. We offer a range of competitive benefits, including:

  • Opportunities for career growth and development
  • Comprehensive medical and life insurance coverage
  • Generous leave entitlements and work-life balance initiatives
  • A diverse and inclusive workplace that celebrates our differences
  • A supportive and collaborative team environment

About us

AmBank Group is a leading financial services provider in Malaysia, offering a wide range of products and services to both individual and corporate customers. With a rich heritage spanning over 40 years, we are committed to delivering innovative solutions and exceptional customer experiences. Join us on our journey as we continue to grow and make a positive impact on the communities we serve.

Apply now for this exciting opportunity to be part of the AmBank Group team

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