Client Service

1 week ago

Petaling Jaya, Malaysia Shopper360 Full time

**Role**

**Duties & Responsibilities**

1. Selling Process
- Answer phone calls and take messages for the Client Service (CS) team.
- Redirect client inquiries to the CS team for allocation.
- Assist with research on client products/services for presentations/proposals.
- Familiarize with available research data: IMS, AdQuest, ClearDecisions, Pos Ad, Kantar.
- Manage sub-category availability list based on bookings and signed agreements.
- Be familiar with FOS.

2. Sales Closed - Preparation of Official Documents
- Help CS prepare contracts and production documents for finance approval.
- Monitor the return of signed contracts and quotations.
- Ensure proper filing of signed documents (both digital and physical).
- Follow up on retailer approval and client submissions.
- Issue justification forms for changes after a signed contract.
- Assist CS with delivering proofs, contracts, and invoices.

3. Internal Processes
- Prepare copy instructions for ad visuals and retailer approvals.
- Compile store selection lists.

4. Preparing Pre-Meet Slides
- Gather materials and ensure FOS data aligns with copy instructions.
- Work with Operations Admin on instructions.

5. Production Checklist
- Attend meetings on behalf of CS when needed.
- Understand technical terms and material specs.
- Assist CS in client approvals.
- Update stock reports and track poster delivery.
- Coordinate with suppliers on production.

6. Pre-Meet (Internal Meeting)
- Prepare all required information on time (copy instructions, store selection, poster samples).
- Print and ensure accuracy of pre-meet slides.
- Inform Ops Admin of any changes.

7. Internal Meetings
- Attend bi-weekly sales meetings, monthly pre-meets and post-meets, and any relevant ad hoc meetings.
- Support event organization and execution.

8. Other Administrative Tasks
- Handle placement notices and photo reports.
- Prepare monthly expense claims.
- Cover reception duties when needed.
- Support HR and admin tasks for subsidiaries companies
- Manage new hire and resignation procedures.

**Job Requirements**
- Diploma / Degree in Marketing, Media Studies, Mass Communication or related field.
- 1 to 2 years’ experience in client servicing or advertising sales.
- Good communication in English & Bahasa Malaysia
- Self-starter, organized, resourceful, independent and self-motivated, strong interpersonal and communication skills, result oriented, a team player

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