E-hailing Support Executive

2 days ago

Johor Bahru, Malaysia STARTEK ISKANDAR PUTRI Full time

**Job Title**: E-Hailing Support Executive

**Location**: Iskandar Puteri, Johor
**Salary**: RM2,000 - RM2,500 per month

**Job Type**: Full-time
**Working Days**: 6 days per week (rotation shift, including weekends & public holidays)
**Working Hours**: Rotation shift basis

**Responsibilities**:

- Handle inquiries, complaints, and feedback in a professional manner.
- Ensure accurate updates of customer information in the system.
- Assist in resolving trip-related issues (cancellations, payment, technical app issues).
- Deliver excellent customer experience and maintain service quality standards.

**Requirements**:

- Good communication skills in English and Bahasa Malaysia (Mandarin is an advantage).
- Fresh graduates are encouraged to apply.
- Strong problem-solving skills and customer-oriented attitude.
- Willing to work on rotation shifts, weekends, and public holidays.

**Benefits**:

- Training provided.
- Career growth opportunities.
- Supportive and friendly team environment.

Pay: RM2,000.00 - RM2,500.00 per month

Work Location: In person

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