Customer Service Executive

2 days ago


Johor Bahru, Malaysia BIITECH LLC Full time

Position: Customer Service Executive
Location: Johor Bahru, Malaysia
Project: E-Hailing & Deliveries Service (Singapore/Malaysia Market)
DOJ: 18-Jun-25

**Key Responsibilities**
Customer Satisfaction: Provide accurate information and exceed customer expectations in terms of service quality.
Team Collaboration: Work closely with your team to meet required Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Computer Literacy: Utilize customer service software and systems to log and manage customer interactions effectively.

Required Qualifications:
Minimum 18 years old.
Completed SPM, UEC, or IGCSE certificates.
Fluent in English (spoken and written).

Working Hours:
Rotational Shifts (24 hours): Must be available to work on weekends and public holidays as required.
Working Days: 6 days per week.

Compensation and Benefits:
Basic Salary: RM 2100
Night Shift Allowance: RM 300
KPI Bonus: RM 400 (based on performance)
Overtime: Paid if required

Leave Entitlement:
Annual Leave: 12 Days
Medical Leave: 14 Days
Additional leave details will be shared during the onboarding process.

Training:
Duration: 1 month

Shuttle Bus Service:
Free shuttle bus service is provided for employees residing in the following areas:
Tampoi
Skudai
Taman U
Bukit Indah
Gelang Patah
City Square
Larkin
Mutiara Rini

Pay: RM1,900.00 - RM2,100.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Application Question(s):

- Have you completed SPM, UEC, or IGCSE certificates
- Are you Fluent in English (spoken and written)
- Are you a local Malaysian
- The salary for this role is Singapore Market 2100. are you willing to procced
- Share your active WhatsApp number


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