Executive, Front Office

**Additional Information** **Job Number**24216128 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia, 46200 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

KEY TASK - Responsible for managing and leading all areas of the Front Office Reception, Concierge, and Operator - Oversees room reservations, room systems, Communication Center, Gymnasium, door lockset & safe box system and Safety & Security matters - Revenue and occupancy strategy thinking - Set, maintain, and improve departmental objectives, work...

· Ensure that all Front Office team members are familiar with the hotel's products and services, current promotions, policies and other important information.· Ensure that all Front Office's SOPs are adhered to by all team members.· To respond to guest feedback, compliments or complaints relating to Front Office operations in a courteous and efficient...

Review daily all arrivals and departures, paying special attention to VIPs and coordinate with company representatives on guest arrivals and departures.Ensure that all customer queries or requests are handled in a polite and efficient manner and that a high level of customer service is consistently maintained.Show recognition to regular guests.Must be...

**ob descriptions** Key Responsibilities: Greet visitors and answer phone calls in a professional manner. Manage incoming and outgoing mail, schedules, and meetings. Assist customers with inquiries, requests, and complaints, ensuring excellent service. Maintain a clean, organized, and welcoming front office environment. *Skills & Qualifications: Strong...

Manage guest experience by ensuring the followings are provided; - _a) Thoughtful and attentive service with relaxed efficiency._ - _b) Complete responsiveness to the desire of the hotel guests._ - _c) Quality service of the hospitality is optimized in accordance to hotel procedure (SOP)._ - To report duty punctually, wearing hotel uniform and maintaining a...

Review daily all arrivals and departures, paying special attention to VIPs and coordinate with company representatives on guest arrivals and departures. - Ensure that all customer queries or requests are handled in a polite and efficient manner and that a high level of customer service is consistently maintained. - Show recognition to regular guests. - Must...

Seeking a skilled maestro of first impressions and office operations! As our Front Desk Ambassador Extraordinaire, you'll be the conductor of hospitality and efficiency, ensuring every visitor feels welcome and every task flows smoothly. Join us in orchestrating excellence at the forefront of our organization. **The Job**: - **Front Desk Management**:...

**THIS JOB IS ROTATION SHIFT. ONLY APPLICANTS READY TO ON DUTY IN ROTATION SHIFT IN ENCOURAGE TO APPLY.** **Job Summary**: - Welcoming and assisting visitors in a friendly and professional manner. - To check-in and check-out the guests effectively and in accordance with Front Office policies and standard operating procedures. - To handle room reservation,...

Ensure that all Front Office team members are familiar with the hotel’s products and services, current promotions, policies and other important information. - Ensure that all Front Office’s SOPs are adhered to by all team members. - To respond to guest feedback, compliments or complaints relating to Front Office operations in a courteous and efficient...