Front Office

Review daily all arrivals and departures, paying special attention to VIPs and coordinate with company representatives on guest arrivals and departures.
- Ensure that all customer queries or requests are handled in a polite and efficient manner and that a high level of customer service is consistently maintained.
- Show recognition to regular guests.
- Must be present at all times in the reception area (except at handover times).
- Ensure that an “open eye” attitude in maintained at all times to improve the performance of the department as a whole.
- Maintain a high standard of personal appearances, grooming and hygiene in accordance with the hotel policy.
- Ensure that the team is efficient, smart, clean and friendly with both internal and external customers.
- Ensure that all duty shifts are being carried out following all pre-set procedures.
- Maximise room sales and revenue for the hotel by ensuring a sales orientated attitude is adopted at all times.
- Prepare Front Office related reports in the absence of superior.
- Follows up company credit procedures to ensure all revenue expected will be received.
- Have a thorough knowledge of all credit procedures and ensure that these procedures are adhered to.
- To monitor on guest’s room account. Credit check to be performed in both morning and afternoon shift.
- Ensure the reception area is always kept tidy and presentable to our guests.
- Ensure all reception equipment is working properly.
- Ensure that all Reception staffs are punctual, properly groomed and fully aware of all handover contents.
- Ensure a high level of product knowledge of the hotel and local area.
- Be fully aware of hotel property management systems.
- To be fully conversant with the Hotel Emergency and Evacuation procedures.
- To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s computer systems being offline.
- Coordinate the smooth and efficient check-in of Groups and Tours.
- To train and shadow all new staffs according to the training schedule.
- Must know all hotel products and services and actively recommend to our guests.
- Continuous coaching of reception team.
- Review all guest arrivals and ensure that rooms are assigned according to the reservation and preferences.
- Any other duties assigned by Duty Manager and Front Office Management.
- Report for duty 5 minutes before the scheduled time, clean and tidy wearing the correct uniform and attend pre-shift briefing.
- Assign rooms for the day’s arrivals and future reservations depending on occupancy.
- Ensure all early arrival rooms are blocked and cleaned with liaising with Housekeeping department.
- Monitor due out rooms and ensure all cleared before close day.
- Monitor and execute room move. All room moves must be settled within the same day.
- Group room assignments and preparation of keys.
- Communicate with internal guests on all requests pertaining to rooms (e.g. Site inspection, show room keys, groups, housekeeping and maintenance).
- Check on billing instructions and guest bills as assigned.
- Check for any room discrepancy and advise Duty Manager, Front Office Manager or housekeeping to check. Must be cleared before close of day.
- Review the next three (3) days arrival reports and update where necessary.
- Check on all arrivals for the day.
- a) Profile
- b) VIP Levels
- c) Expected time of arrivals
- d) Long stay guests
- Before end of shift, all arrival rooms must be assigned and to co-ordinate any vacant dirty rooms with Housekeeping.

Check on existing or outstanding billings and follow up on the payment or settlement to close the bill.

Pay: From RM2,300.00 per month

**Benefits**:

- Free parking
- Health insurance
- Meal provided

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Front office Supervisor: 1 year (preferred)

Work Location: In person