Client Support Executive

1 week ago

Kuala Lumpur, Malaysia Marsh McLennan Full time

**Kuala Lumpur Shared Services Operations Office**in
**QSentral**:
**Client Support Executive (Customer Service)**

What can you expect
- Be a part of a regional operational shared service center
- Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you
- Career Development and Training Opportunities
- Explore opportunities to work on regional and global projects
- Conducive Smart Office work environment

We will count on you to:
- Provide customers with product and service information
- Identify and escalate priority issues and able to route calls to appropriate resource
- Complete call logs to ensure that the day to day transactions performed are tracked accurately and in timely manner
- Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirementsare met.

What you need to have:

- A Bachelor's Degree in any field
- 2-4years experiencein**Contact Centre/Call Centre Environment**
- Proficient in MS Office (Pivot Table, Excel Formulas and Words)
- Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

What makes you standout:

- Experience supporting shared service operation
- Ability to systematically manage and retrieve data
- Strong analytical skills and detail-oriented to comprehend and summarize appropriate information
- Excellent coordination and listening skill and be able to ask probing questions to understand concerns

(NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. advises individual and commercial clients of all s on insurance broking and innovative risk management solutions. develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit, follow us on and Twitter or subscribe to.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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