Call Centre Agent

2 days ago

Kuala Lumpur, Malaysia Online Food and Grocery Delivery Platform Full time

**Job Descriptions**
- Nature of Business:_**Established social media platforms for ecommerce in Malaysia**_
- Location: _**Menara Public Bank 2, Kuala Lumpur**_
- Salary Range: _**RM2,400 + RM800 Fixed Language Allowance + Perfect Attendance + KPI Allowance**_
- Working Days: _**5 days & 9hours include break | Rotational shift**_

**Responsibilities**:

- Manage users (creator, buyer & seller) inquiries via the CRM tool, or direct contact.
- Identify the root causalities of escalated matters and provide appropriate resolutions to deliver excellent service.
- Promptly escalate crucial cases to the appropriate authority.
- Coordinate with other teams or departments to resolve user issues, follow up, and ensure close-loop to all escalations.
- Identifying ongoing issues, eliminating repeat complaints, and reducing escalation rates to enhance the operating process and improve overall customer experience.
- Respond to internal and external user escalations quickly, proficiently, and professionally while meeting specific quality expectations.
- Attach to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
- Support ad-hoc projects and initiatives per business needs.

**Requirements**:

- Min Diploma & above
- 20 - 35 years old
- **Able to speak and write in English, Mandarin & Cantonese fluently**:

- Able to follow shift & friendly & love to communicate
- Fresh grad are welcome to apply

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,400.00 - RM3,400.00 per month

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