Customer Success Manager

2 weeks ago

Kuala Lumpur, Malaysia INFO-TECH SYSTEMS INTEGRATORS Full time

**_The Position: _**

The Customer Success Manager duties include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

**_Responsibilities: _**

Primary responsibilities include:

- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.

**_Qualifications: _**
- Diploma or Degree in Communications or Marketing.
- At least 2-3 years working experience in the similar field.
- Computer literate particularly with Microsoft Outlook, Microsoft Excel, Microsoft Word & Microsoft Power Point. Familiar with current Social Media platforms.
- Must be able to read, write and speak English and Bahasa Malaysia. Ability to speak Mandarin is an added advantage.
- Good writing, analytical and problem-solving skills.
- Knowledge of customer success processes.
- Excellent leadership and communication skills.
- Able to work under pressure and efficiently.
- Highly organized and able to multi-task.
- Patient and active listener.
- Passion for service.
- Supervisory responsibilities.

**_Additional Information: _**
- Ability to work under pressure.
- Able to adapt to changes
- Proactive and curious in finding the best approach and methods.
- Able to work independently and exercise good judgement.
- Good time management.
- Desire to learn.
- Future focus and constantly looking into ways to improve the current state.

**_The Package: _**
- Basic Salary
- Annual Leave
- Medical Leave
- Medical Benefits

**Job Type**: Permanent

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- MUST possess the ability to handle and resolve customer requests and complaints efficiently.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Client Management: 3 years (preferred)
- analyzing customer data: 2 years (preferred)

**Language**:

- English and Mandarin (preferred)

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