Front Office Assistant

Key ResponsibilitiesSupervise and support all front office operations including check-in/check-out, guest relations, concierge, bell desk, and reservations.Assist in leading, training, and mentoring the front office team to deliver exceptional service consistently.Handle guest complaints, feedback, and special requests promptly and professionally to ensure...

Handle Front Desk operation such as handling arrivals, check-ins ( registration) and departures for check-outs of all the Resorts guests. - Responding promptly to all guests requests, enquiries and complains. - Good communication and interpersonal skill - Welcoming visitors with greetings, and clear directions and address them appropriately. - Handle call-in...

1. Trains, cross -trains, and retrains all front office personnel. 2. Participates in the selection of front office personnel. 3. Schedules the front office staff. 4. Supervises workload during shifts. 5. Evaluates the job performance if each front office employee. 6. Maintains working relationships and communicates with all departments. 7. Maintains master...

Overview :The Assistant Front Office Manager (AFOM) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department.The Assistant Office Executive (AFOM) must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough...

**Key Responsibilities** - Lead and supervise the Front Office team to deliver professional and warm guest service - Oversee check-in/check-out operations, reservations, and guest inquiries - Handle guest feedback and ensure prompt, effective resolution - Coordinate closely with Housekeeping, F&B, and other departments for smooth daily operations - Manage...

**JOB DESCRIPTION** - **To ensure the maximization of room revenue and profit and maintaining a consistently high standard of customer service within the department**: - **Has a direct line of authority over all Front Office personnels within the Hotel and a liaison role with all other Department Heads**: - **To achieve a maximum occupancy and average rate...

**Assistant Manager - Front Office** - **Requirements**_ - Able to work on night shift - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Serves as a role model to...

Key ResponsibilitiesLead and supervise the Front Office team to deliver professional and warm guest serviceOversee check-in/check-out operations, reservations, and guest inquiriesHandle guest feedback and ensure prompt, effective resolutionCoordinate closely with Housekeeping, F&B, and other departments for smooth daily operationsManage front office budgets,...

1. To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift. 2....

Role DescriptionThe Guest Service Assistant serves as the first point of contact for guests, delivering exceptional service to ensure a welcoming and seamless experience. Responsible for managing check-ins, check-outs, reservations, and guest inquiries, the GSA plays a key role in upholding the hotel's service standards and creating positive guest...