Service Delivery Executive

6 days ago


Cyberjaya, Malaysia GFIS (M) Sdn Bhd Full time

**Responsibilities**:

- Act as the primary liaison for clients, fostering strong relationships and ensure requirements clearly understood and addressed.
- Manage the end-to-end delivery of services, ensuring timelines, scope, and quality standards are consistently achieved.
- Oversee service delivery budgets, resources, and personnel to ensure effective and efficient allocation.
- Prepare and present service delivery performance reports to stakeholders, analyzing data to identify areas for improvement and recommending corrective actions.
- Support and participate in multiple projects under the Project Management Office (PMO).
- Ensure all project activities comply with PMO methodologies, templates, and established quality standards.

**Job Requirement**
- Bachelor’s Degree in Information Technology, Computer Science, or related field.
- Professional certifications such as ITIL will be an added advantage.
- Basic knowledge of project management practices and familiarity with project management frameworks.

*

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Flexible schedule
- Free parking

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- in IT Industry: 2 years (preferred)

License/Certification:

- Professional Certificates ITIL (preferred)

Work Location: In person



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