Customer Service

6 days ago


Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

**The company**

Our client is an innovative and dynamic logistics solutions provider with more than 4000 employees across more than 90 countries and being supported by hundreds of agents globally. The company provides airfreight, sea freight, customs brokerage, local transportation, warehousing, and distribution services. They provide logistics and supply chain solutions to aerospace, automotive, chemical, oil & gas, wine and spirits, and manufacturing industries.

Reporting to the Operations Manager, the Customer Service - Ocean Freight will be responsible to assists with all aspects of an efficient and effective Ocean Department as required by the company’s management team to ensure but not limited to the timely movement of freight, compliant execution of all operational functions and satisfaction of clients through exceptional customer service. The Customer Service - Ocean Freight will be based in Penang.

**The role**
- Ensure smooth and timely freight process flow and meet clients’ requirements.
- Daily Ocean import and export coordination and correspond with clients, service providers and internal team.
- Prepare required documents for international transportation.
- Work with approved service providers and requirements for customs declarations or government agency all ocean export and import shipments.
- Ensure accurate and timely data entry into the company’s operating system.
- Monitor shipment status/reports to ensure total customer satisfaction.
- Interact with customers in a courteous manner, arranging their international shipments and meeting customer service standards.
- Monitor inbound and outbound sailing schedules for Ocean shipments.
- Coordinate and negotiate rates with the company’s contracted/approved service providers in procuring space and services.
- Managing intercompany quote inquiries and ad-hoc quotation for existing customers.
- Ensure accurate and timely clients, intercompany and vendors invoicing.
- Ensure all clients invoices are submitted to client on0time.
- Validate vendor invoices and accruals timely.
- Operate in accordance with all internal policies and procedures such as Cargo Wise Operational Process Standards and external government regulations or customer policies / requirements.
- Understand department process flow, look for areas of improved efficiency and utilize tools as required and recommended by the Supervisor / Manager.
- Ensure all customers' standard operating procedures are followed as per the SOP set-up.
- Work with the team on meeting KPI standards, as per the company’s procedures.
- To assist and support the Manager in other ad-hoc tasks assign when required.

**The requirements**
- Possess degree or equivalent.
- Minimum 3 years of working experience in related field.
- Strong operations and industry and knowledge.
- Proficient in English, both written and spoken.
- Strong interpersonal and communication skills.
- Efficient time management, versatile and flexible thinking, and operational capability.
- Computer literate including Microsoft Office Suite.
- Good knowledge of Government regulations, Geography, and International Freight Shipping Terms (Incoterms).
- Detail oriented, ability to multitask and meet tight deadlines.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 3 years (preferred)
- Ocean Freight: 3 years (preferred)


  • Customer Service

    3 days ago


    Bayan Lepas, Malaysia G&G STATIONERY AND MARKETING SDN BHD Full time

    Customer service representatives handle customer request and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. Customer's Convenient is our Priority. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Customer Service

    2 weeks ago


    Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. **Job Description**: Acknowledge mails from Customers Plan & execute Warehouse operation Ensure incoming & outgoing activities run smoothly & generate more productivity To ensure 99% accuracy in recording incoming & outgoing cargoes To maintain good relationship...

  • Customer Service

    6 days ago


    Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. **Job Description**: Acknowledge mails from Customers Plan & execute export operation Ensure daily activities run smoothly & generate more productivity To ensure 100% accuracy in recording shipment / cargoes details To maintain good relationship with customer...

  • Customer Service

    2 weeks ago


    Bayan Lepas, Malaysia OZO PRESTIGE SDN. BHD. Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. Job Description: Acknowledge mails from Customers Plan & execute Warehouse operation Ensure incoming & outgoing activities run smoothly & generate more productivity To ensure 99% accuracy in recording incoming & outgoing cargoes To maintain good relationship with...


  • Bayan Lepas, Malaysia AW TEAMS SDN BHD Full time

    Handling customer complaints or any major incidents - Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants; - Issuing refunds or compensation to customers; - Developing feedback or complaints procedures for customers to use; - Developing customer service...


  • Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong networks in 6 continents, and leading-edge technology. The Custom Brokerage Customer Service will be based in...

  • Customer Service

    1 week ago


    Bayan Lepas, Malaysia MBE BAYAN LEPAS Full time

    As a Retail Associate responsible to advise customer on the services available and which suite them the best. Build a good customer relationship and learn to up sell our products. Documentation skill, organised, and should be able to work independently as well as team work. Sales and marketing knowledge will be an added advantage. **Job Types**: Full-time,...


  • Bayan Lepas, Penang, Malaysia UST Full time

    Job Summary:We are seeking a Customer Service Representative to join our team at UST. As a Customer Service Representative, you will provide exceptional customer service and technical support to internal customers, resolving technical issues and improving customer satisfaction.The ideal candidate will have excellent communication and problem-solving skills,...

  • Customer Service

    4 weeks ago


    Bayan Lepas, Malaysia Allstaff sdn bhd Full time

    **Qualifications**: **Other Requirements**: - Excellent customer service and interpersonal skills. - Excellent communication skills. - Demonstrate analytical and problem-solving skills and multi-tasking. - Advanced computer proficiency level in Microsoft Excel & data entry. - A team player and initiative. - Fresh graduates are welcome to apply. **Job...


  • Bayan Lepas, Malaysia NCS Global Technology Full time

    **Job description**: - Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment issue, training account issue,...

  • Customer Service

    2 weeks ago


    Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

    **The company** Our client is an innovative and dynamic logistics solutions provider with more than 4000 employees across more than 90 countries and being supported by hundreds of agents globally. The company provides airfreight, seafreight, customs brokerage, local transportation, warehousing and distribution services. They provide logistics and supply...


  • Bayan Lepas, Penang, Malaysia ELLSWORTH ADHESIVES (M) SDN. BHD. Full time

    Add expected salary to your profile for insights.Ellsworth Adhesives is a global distributor specializing in the supply and logistics of specialty chemicals and equipment located in Wisconsin State of US. Backed by decades of experience and a team of experts, Ellsworth Adhesives offers customers complete solutions for their application needs by providing...


  • Bayan Lepas, Malaysia ALTAIRAA GLOBAL SDN. BHD. Full time

    Interface with customers and sales representatives to handle both pre-sales and post-sales service functions. Provide outstanding customer service to improve customer satisfaction and relationship. Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. Assist in product purchasing and order fulfillment activities...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Chat Process Chat Support BPO Skills BPO Operations BPO/ITES customer success bpo Customer Service Agent Mandarin or Cantonese Voice...


  • Bayan Lepas, Malaysia Agensi Pekerjaan Recruit Express Sdn Bhd Full time

    **Requirements**: - Min of 5years experience in customer service executive level. - Diploma / Degree in related field. - Good command of spoken and written in English - Possess good interpersonal, communication and customer servicing skills. - Self-motivated and result driven with initiatives to constantly seek process improvement - Have basic knowledge on...


  • Bayan Lepas, Malaysia Red One Network Sdn. Bhd. Full time

    **Responsibilities**: - JOB RESPONSIBILITIES- Attending walk in customer professionally by providing correct information about products and services, sign up and service termination, or obtain details of complaints. - Compile reports on overall customers satisfaction and complaint to Superior. - Product knowledge on company products, answerable to questions...


  • Bayan Lepas, Penang, Malaysia UST Global (M) Sdn Bhd Full time

    About the RoleThe Customer Service Representative role is critical in ensuring that our internal customers receive timely and effective support. You will be the first point of contact for customers, answering their questions, listening to their concerns, and improving their experience with technology.


  • Bayan Lepas, Penang, Malaysia ams OSRAM Full time

    Job OverviewaMS OSRAM is seeking a skilled Customer Service Staff Specialist to join our team in managing customer relationships and ensuring timely order fulfillment.


  • Bayan Lepas, Penang, Malaysia TE Connectivity Corporation Full time

    At TE Connectivity Corporation, we are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.Key Responsibilities:Interface with customers for quote requests...


  • Bayan Lepas, Penang, Malaysia Prudential BSN Takaful Berhad Full time

    Prudential BSN Takaful Berhad is a leading family takaful operator in Malaysia, known for its customer-centric approach and innovative solutions.We are currently seeking a highly skilled Sales Consultant to join our team, responsible for driving business growth through sales and marketing efforts.In this role, you will work closely with customers to...