Customer Insight

7 days ago


Mutiara Damansara, Malaysia Carsome Sdn Bhd Full time

**Ecosystem Optimization**:

- Analyse and evaluate our current customer experience ecosystem, identifying areas for improvement. (All verticals)
- Develop strategies to optimize the customer journey across multiple channels, including online platforms, social media, and physical touchpoints.
- Collaborate with cross-functional teams to implement ecosystem enhancements and streamline processes.

**Project Management**:

- Lead customer experience projects from inception to completion and to develop project plans, schedules, and budgets, and monitor progress against milestones.
- Track and analyse data in a timely manner to ensure that the outputs of projects/initiatives are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented.

**Data Analysis and Insights**:

- Gather and analyze customer data from various sources, including surveys, focus groups, social media, and transactional data.
- Use statistical and analytical tools to interpret data and generate insights.
- Translate data and research findings into actionable insights and recommendations for various departments.
- Utilize customer data and feedback to identify trends, opportunities, and pain points in the customer journey. Resolve problems through data analysis, provide efficient reporting and effective communication
- Develop customer and consumer insights that are actionable

**Market Research & Trend Analysis**:

- Conduct primary and secondary market research to understand market trends, competitive landscape, and customer needs.
- Design and implement research methodologies, including surveys, interviews, and observational studies.
- Monitor and analyze industry trends, consumer behavior, and market dynamics.
- Identify emerging trends and provide strategic recommendations to capitalize on new opportunities.
- Continuously improve research processes and techniques to enhance the quality and impact of insights

**Job Types**: Full-time, Permanent

Pay: RM3,800.00 - RM4,200.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift

**Experience**:

- Research Agency: 2 years (preferred)
- Data: 2 years (preferred)
- Project management: 2 years (preferred)



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