Content Specialist

4 days ago

Kuala Lumpur, Malaysia Wonders Full time

**About us**:
Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers while helping their business thrive.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed

**What we're looking for**:
A Content Specialist's role includes but is not limited to closely communicating with clients on setting up menus in the company's system. Conducting interviews is often necessary to acquire detailed information from our clients. A content Specialist will also be managing/organizing the menu system/database based on clients' requests daily.

**What you'll accomplish**:

- Conducting phone calls with new clients regarding menu questionnaires
- Data entry for content implementation and transfer of data from survey forms into the Company's database systems
- Collaborate with the other departments and clients on validating the menu system/database
- Organize and maintain the menu database up to date and make any necessary changes
- Other content duties assigned

**About you**:

- Fluency in Mandarin is required
- Intermediate level English in reading and writing
- A fast learner, a team player, and a self-motivator
- Minimum 40 WPM typing speed

**Bonus points**:

- Superb verbal communication skill
- Problem-solving lover with a curious mind
- Hungry to learn new skills and have a career-driven mindset
- Work experience in customer service, restaurant, or hospitality industry is a plus

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

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