IT Helpdesk Support

Our client, who was founded in 2021, is one of the top players in Financial, Trade, Data Analysis, and Technology solutions provider.Due to rapid growth in business, they are hiring an IT Helpdesk Support Engineer.Job DescriptionProvide day-to-day in-house IT support by phone, email, remote, and face-to-face.Manage the installation and maintenance of...

Provide technical assistance and support to users experiencing software, hardware, or network issues. - Log and track support tickets using helpdesk software, ensuring timely resolution and proper documentation. - Escalate complex problems to appropriate IT personnel or vendors for further investigation and resolution. - Educate users on software and...

IT Helpdesk Support - (1 Pax ) Basic salary: Up to RM3.5K Working hours: 5 days week ( Mon to Thurs 9am to 6.30pm and Fri 9am to 6pm ) Working location: JB IKEA TEBRAU Company Background : IT software - First level support for all IT related concerns - Assisting with the detection and recording of possible Problems - Maintaining accurate hardware and...

34169 ET-C(A35) Working Hours: 9am - 6.30pm (Mon - Fri) Company Background: IT Software IT Helpdesk **Job Description**: - First level support for all IT related concerns - Assisting with the detection and recording of possible Problems - Maintaining accurate hardware and software inventory and configuration information - Assisting with the detection...

34169 ET-C(A35) Working Hours: 9am - 6.30pm (Mon - Fri) Company Background: IT Software IT Helpdesk - First level support for all IT related concerns - Assisting with the detection and recording of possible Problems - Maintaining accurate hardware and software inventory and configuration information - Assisting with the detection and recording of...

Ideal Candidate ProfilePossess a degree or diploma in Computer Science, Engineering, or a related field.Hold at least one year of experience, preferably within a Helpdesk/Technical Support or Network Engineer/System Engineer role.Demonstrate excellent communication and interpersonal skills.Prioritize tasks with strong attention to detail and deliver...

Provide First Call Resolution (FCR) technical support - Troubleshoot and investigate cause of user’s problem - Update work information with all troubleshooting steps used in the ticketing system - Set Incident to “Resolved” if User’s problem has been solved - Reassign ticket if agent is unable to resolve ticket - **Work location: Singapore** **Job...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

About the RoleWe are seeking an experienced IT Support Specialist to join our team at Snaphunt. In this role, you will be responsible for providing technical support and resolving issues related to standard applications and IT services.Main ResponsibilitiesEscalating technical issues to the relevant parties and following up until resolution.Ensuring all...

Job Responsibilities:Provide first level support to service request and issues related to ERP/MRP system/software.Write and execute test cases, log test result and defects.Conduct knowledge transfer/training.Research enhancements to ERP process architecture.Responsible for architecture design and development plans.Coordinate with customers System Study and...

About the PositionWe are seeking a Technical Support Analyst to join our team at Snaphunt. In this role, you will be responsible for providing technical support and resolving issues related to standard applications and IT services.Main ResponsibilitiesEscalating technical issues to the relevant parties and following up until resolution.Ensuring all standards...

About the Job:We are seeking a highly skilled Technical Support Specialist to join our team at Wincom IT Solutions. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance services for our ERP/MRP system/software.You will work closely with our customers to understand their needs and provide timely and...

About the Role:We are seeking a highly skilled and motivated Customer Support Professional to join our team at Wincom IT Solutions. As a key member of our support team, you will be responsible for providing first level support to service requests and issues related to our ERP/MRP system/software.You will work closely with our customers to understand their...

ARC Tier 2 is responsible for provide second level technical support to NEC’s customers. ARC Tier 2 will work closely with Team Leads & Technical Support Engineers to achieve this purpose ACR Tier 2 functions and responsibilities (not limited) - Perform 2nd level troubleshooting on desktop and basic systems/network issues. - Remote or advance EUC...

**Responsibilities**: 1. Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. 2. Offering advice to end-users and customers on all in scope IT services, how to troubleshoot...

**Responsibilities**: 1. Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. 2. Offering advice to end-users and customers on all in scope IT services, how to troubleshoot...

At Techify Care, we're an IT service provider that offers a wide range of services to businesses across all sectors. Our team works with top vendor partners, leveraging our well-developed relationships to share resources and deliver solutions that maximize your technology investments.The RoleYou Will Be Responsible ForEscalating technical issues and...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

As a Support Engineer at Wincom It Solutions, you will play a vital role in ensuring the smooth operation of our ERP system for manufacturers in Peninsular Malaysia and Singapore.Job ResponsibilitiesProvide First-Level Support: Respond to service requests and issues related to our ERP/MRP system/software, delivering timely and effective resolutions.Test Case...

The experience involving in software support for office or customer - The employee should be able to maintain computer systems and networks. - Follow and maintain technical Standard of Procedure to ensure efficient planning and execution - To be involve in Software Testing and Quality assurance of the company and report the management for analytical...