IT Help Desk Support

Job description: - Responding to client support queries. - Providing support in person, over the phone, or via remote access. - Diagnosing issues with computer software, peripherals, and hardware. - Running software diagnostic tools and physically inspecting hardware systems. - Talking to clients through basic problem-solving processes. - Providing basic...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. - Diagnose and resolve software issues - Properly escalate unresolved queries to the next level of support - Walk customers through problem solving process and advice user on appropriate action - Follow up with customers, provide feedback and see...

Providing end-user support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process. - Liaising with internal teams to ensure that customer issues are resolved promptly and effectively. - Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system. - Providing...

**Title : Front Desk & Customer Service** Location : Taman Molek, JB Working Days : 5 days (Monday -Friday, 9am-6pm) Nature of Business : Established Home appliances service centre - Handle walk in customer - Assist the customer in home appliances basic troubleshooting and handle their enquiries - Help customer to rectify & troubleshooting the problems -...

**Title :Customer Service / Front Desk** Location :City Square JB Working Days : 6 days (11:00am to 8:00pm/ 1.00pm-10pm) Nature of Business : Established IT & Home appliances service centre - Handle walk in customer - Assist the customer in home appliances basic troubleshooting and handle their enquiries - Help customer to rectify & troubleshooting the...

The Service Desk Engineer serves as the first point of contact for clients seeking assistance with IT-related issues or requests via phone or email. You'll ensure smooth service by routing cases to the right technical teams while using your bilingual skills to support diverse clients and grow your expertise in IT support.Job DescriptionPrimary responsibility...

Job description: - Responding to client support queries. - Providing support in person, over the phone, or via remote access. - Diagnosing issues with computer software, peripherals, and hardware. - Running software diagnostic tools and physically inspecting hardware systems. - Talking to clients through basic problem-solving processes. - Providing basic...

DescriptionTroubleshoot on EUC/Server/Network related issuesProvide support for O365Familiar with desktop reimagingTroubleshoot hardware/software related issuesApplication troubleshootingEvent monitoringRespond to the incoming enquiries/incident/requestRecord and manage all issues in Service Management SystemL1 troubleshooting and request fulfilment.Password...

**Responsibilities**: - Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. - Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and...

I.T Support Assistant for supermarket & retails solution development. - Major focus on ERP software, POS system and in-house software support. - Collaborate with software vendor in software development, update & support. - Manage existing / impending software development, set objective and report performances. - Provide training to user, support and...