Shipping & Documentation Executive

1 day ago


Senai, Malaysia Greeny Aquaculture Sdn Bhd Full time

**Key Responsibilities**

**1. Logistics Coordination & Administration**:

- Plan, book, and coordinate air freight shipments for live fish
- Schedule shipments meticulously to meet airline cut-off times and coordinate with the warehouse team for handover.
- Track shipments in real-time and proactively manage any delays or issues.

**2. Documentation & Regulatory Compliance**:

- Prepare, verify, and process all essential shipping documents with 100% accuracy from the office, including:

- Air Waybills (AWB)
- Commercial Invoices & Packing Lists
- Certificates of Origin
- Health Certificates/CITES Permits
- Import/Export Declarations
- Maintain an up-to-date knowledge of international shipping regulations
- Serve as the primary office contact for freight and regulatory agencies

**3. Customer & Internal Communication**:

- Act as the main point of contact for customers regarding their orders, providing tracking details, documentation, and ETAs.
- Communicate specific client requirements and shipping schedules clearly to the internal warehouse and packing teams.
- Handle and resolve any customer inquiries or issues related to shipping professionally and efficiently.

**4. Data Management & Record Keeping**:

- Maintain accurate and organized digital records of all shipments, costs, and customer documentation.
- Use Autocount software to update order statuses and logistics information.
- Prepare regular reports on shipping performance, costs, and any incidents.

**Required Qualifications & Skills**
- **Experience**: Minimum of 1 year of experience in an office-based shipping, logistics, export-import, or customer service role.
- **Education**: Diploma or Bachelor's degree in Logistics or Fishery related is preferred.
- **Attention to Detail**: Exceptional accuracy is critical for preparing error-free documentation and ensuring regulatory compliance.
- **Organizational Skills**: Superior ability to multitask, prioritize, and manage multiple shipments under tight deadlines in an office environment.
- **Communication Skills**: Excellent professional verbal and written communication skills. Ability to liaise effectively with clients, airlines, and internal teams.
- **Problem-Solving**: A proactive mindset to anticipate and resolve issues related to flight delays, documentation, or customs.
- **Technical Proficiency**: Advanced skills in Microsoft Office

**Preferred Qualifications**
- Formal knowledge or training in IATA Live Animal Regulations (LAR).
- Understanding of the ornamental fish industry and the specific needs of live aquatic organisms during transport with respect to documentation.

**Job Types**: Full-time, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person



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