Shipping & Documentation Executive

3 hours ago

Senai, Malaysia Greeny Aquaculture Sdn Bhd Full time

Key Responsibilities

1. Logistics Coordination & Administration:

  • Plan, book, and coordinate air freight shipments for live fish
  • Liaise via phone and email with airlines, freight forwarders
  • Schedule shipments meticulously to meet airline cut-off times and coordinate with the warehouse team for handover.
  • Track shipments in real-time and proactively manage any delays or issues.

2. Documentation & Regulatory Compliance:

  • Prepare, verify, and process all essential shipping documents with 100% accuracy from the office, including:
  • Air Waybills (AWB)
  • Commercial Invoices & Packing Lists
  • Certificates of Origin
  • Health Certificates/CITES Permits
  • Import/Export Declarations
  • Maintain an up-to-date knowledge of international shipping regulations
  • Serve as the primary office contact for freight and regulatory agencies

3. Customer & Internal Communication:

  • Act as the main point of contact for customers regarding their orders, providing tracking details, documentation, and ETAs.
  • Communicate specific client requirements and shipping schedules clearly to the internal warehouse and packing teams.
  • Handle and resolve any customer inquiries or issues related to shipping professionally and efficiently.

4. Data Management & Record Keeping:

  • Maintain accurate and organized digital records of all shipments, costs, and customer documentation.
  • Use Autocount software to update order statuses and logistics information.
  • Prepare regular reports on shipping performance, costs, and any incidents.

Required Qualifications & Skills

  • Experience: Minimum of 1 year of experience in an office-based shipping, logistics, export-import, or customer service role.
  • Education: Diploma or Bachelor's degree in Logistics or Fishery related is preferred.
  • Attention to Detail: Exceptional accuracy is critical for preparing error-free documentation and ensuring regulatory compliance.
  • Organizational Skills: Superior ability to multitask, prioritize, and manage multiple shipments under tight deadlines in an office environment.
  • Communication Skills: Excellent professional verbal and written communication skills. Ability to liaise effectively with clients, airlines, and internal teams.
  • Problem-Solving: A proactive mindset to anticipate and resolve issues related to flight delays, documentation, or customs.
  • Technical Proficiency: Advanced skills in Microsoft Office

Preferred Qualifications

  • Formal knowledge or training in IATA Live Animal Regulations (LAR).
  • Understanding of the ornamental fish industry and the specific needs of live aquatic organisms during transport with respect to documentation.

Job Types: Full-time, Fresh graduate

Pay: RM2, RM3,000.00 per month

Work Location: In person

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